As part of the Leadership team, this role will lead the strategy and intergration of the back office and booking systems, drive best practice and increase productivity through the Operation.
Driving operational capabilities delivering speed, flexibility and business best practice, providing strategic leadership across the operational processes.
The role needs a background in Operations/Contact Centre enviroment with strong technical and travel operations experience. Proven experience in implementing operational excellence, driving performance improvements and systems process change.
Responsible for the Operations function, managing budgets, costs and effeciences. Leading the Ticketing, QA, Projects and Business Improvement initiatives, this is a key role is a well respected, succesful business with a strong brand and people culture.