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Head of Business Transformation and Operations

Gail Kenny Executive Recruitment
North West England
Closing date
5 Dec 2021

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Job Details

As part of the Leadership team, this role will lead the strategy and intergration of the back office and booking systems, drive best practice and increase productivity through the Operation.

Driving operational capabilities delivering speed, flexibility and business best practice, providing strategic leadership across the operational processes.

The role needs a background in Operations/Contact Centre enviroment with strong technical and travel operations experience. Proven experience in implementing operational excellence, driving performance improvements and systems process change.

Responsible for the Operations function, managing budgets, costs and effeciences. Leading the Ticketing, QA, Projects and Business Improvement initiatives, this is a key role is a well respected, succesful business with a strong brand and people culture.


‘Gail Kenny Executive Recruitment is regarded as the market leader when it comes to connecting the best travel talent with fantastic travel brands. We've been delivering talent for over a decade and consider ourselves pretty unique; you will discover this when you work with us.

Not only do we have an unparalleled reach within the travel industry, we are also obsessed when it comes to high service standards.

In addition we have a reputation for having the best understanding of the digital landscape, for sourcing great candidates and great jobs in ecommerce and digital marketing.’

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