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Sales and Service Trainer - BHX/MAN

Leeds, West Yorkshire, England
Closing date
7 Dec 2021

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Tour Operator
Full Time
Contract Type
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Reporting to the Commercial and Operations Manager - In-Flight Retail and Senior Executives - In Flight Retail (IFR), as part of the In Flight Retail Team, the Sales and Service Trainer is responsible for driving continuous improvement in on board sales performance amongst Cabin Crew and to help permanently establish a genuine and lasting sales culture in the business through strong and effective training, development, motivation and communication.

You will deliver sales and service training for both experienced permanent Crew of all ranks and our seasonal new starters. Working under In Flight Retail you will deliver high impact service delivery and sales training, in line with current business requirements. The delivery of one to one or group sales and service performance coaching and support, at base and on line along with the delivery of In Flight Retail initiatives will be vital to the success of this role.

In addition, you will fly frequently and spend time at our Airport locations to observe our sales and service directly, identifying and implementing improvement actions.

The successful candidate will have demonstrable experience training colleagues, previous flying experience as Cabin Crew and have proven expertise in face to face selling. You will have well developed presentation skills, be commercially aware, charismatic and able to fully connect and engage with our Cabin Crew Team.

The role will require the need for frequent travel, undertaking training and flying away from base. All candidates must hold a Full UK Driving license to be considered for the role.

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with and Jet2holidays!!

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