Air Operations Coordinator

Employer
Norwegian Cruise Line
Location
Southampton, Hampshire
Salary
Competitive salary and company benefits.
Closing date
9 Dec 2021

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Sector
Cruise
Hours
Full Time
Contract Type
Permanent
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Job Details

BASIC PURPOSE

To work on helpdesk and book and issue all scheduled airline tickets adhering to airline contract rules and deadlines. 

POSITION RESPONSIBILITIES :

  • Issuance of all airline tickets incorporating groups, allocations, nett, IT, BT, Cat 35/Cat 25 & published fares as per airline contracts.
  • Ensuring all deadlines are met regarding ticketing time limits and that tickets are issued according to required despatch timelines
  • Understanding and correct interpretation of all fare rules to ensure accurate issuance of all tickets to ensure ADMs are minimised
  • Issuance of tickets at the lowest cost to maximise revenue
  • Execution of ticketing reports to check for 100% accuracy - examining names, flight schedules and cancellations providing correct data prior to ticketing
  • Providing assistance for all ticketing contract related queries and solving any related issues
  • Recalculate fares and reissue tickets on an ad-hoc basis to meet the changing needs of the customer
  • Liaising with internal agents, and vessels providing assistance with booking adjustments
  • Manage and action all emails in rotation with other team members
  • Handling queries from direct guests and travel agents via phone
  • Booking flights with best connections including low-cost allocations, low-cost ad-hoc and scheduled carriers
  • Liaising and assisting colleagues with excess work load within the Air Department
  • Support testing for new system developments
  • On call support for Emergency Duties (Rota basis)

NATURE AND SCOPE:

  • Ensuring 100% accuracy to ensure ADMs are minimised
  • Keeping up to date with contract amendments
  • Crisis management with operational hazards such as airline strikes
  • Dealing with the pressure of a busy environment
  • Providing excellent customer service

EXPERIENCE

KNOWLEDGE & SKILLS:  

  • Experience of issuing different kinds of tickets – nett/BT/IT/Cat 35/ published fares
  • Fares and ticketing 1&2 qualifications or 2-3 years of experience in a similar role
  • Airline product and routing knowledge an advantage  
  • Outstanding attention to detail
  • Excellent organisational skills with the ability to prioritise and deliver to tight deadlines
  • Self-motivated & Ability to work under pressure and use own initiative
  • Excellent written and verbal communication skills
  • Flexible in working hours and good team player
  • Computer literate – Word, Excel and Outlook
  • GDS Experience – Amadeus Preferred
  • Additional languages to English an advantage – German (preferred)

QUALIFICATIONS (or EQUIVALENT)

*If you do not hear back from us in five working days of sending us your application, it means that on this occasion you have not been successful* 

Company

Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands.

With a combined fleet of 25 ships with approximately 50,400 berths, these brands offer itineraries to more than 510 destinations worldwide. The Company will introduce seven additional ships through 2025, and has an option to introduce two additional ships for delivery in 2026 and 2027.

Our people are truly what makes us stand out from the crowd! The success of our company is simply down to its hard working and passionate team members. In our UK based Southampton office; Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas continue to go from strength to strength with proven success. 

As the company continues to grow we look for likeminded individuals to join our team, who share our appetite for success and enjoy working in a fun environment. Team members are rewarded well for their efforts with competitive salaries and benefits.

Norwegian Cruise Line is the innovator in cruise travel with a 50-year history of breaking the boundaries of traditional cruising.  Most notably, Norwegian revolutionized the cruise industry by offering guests the freedom and flexibility to design their ideal cruise vacation on their schedule. Today, Norwegian invites guests to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea with a wide variety of accommodation options, including The Haven by Norwegian®, a luxury enclave with suites, private pools and dining, concierge service and personal butlers. www.ncl.com

Find Us
Location
GB

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