Join an award-winning travel & accommodation specialist based in Droitwich as they look to add Customer Service Assistants to their growing team!
If you excel in offering the highest levels of customer service and enjoy exceeding customers' expectations, we'd love to hear from you!
Successful candidates will be responsible for providing excellent service to our client’s customer base and hotels, dealing with enquiries quickly and efficiently to maximise conversions into bookings throughout the Customer Service Team.
In return, they can offer a competitive starting plus company incentives and excellent benefits. If this role is of interest to you, please contact us today for a confidential chat, or apply online.
Role of Customer Service Assistant:
- Handle inbound and outbound calls with clients and hotels.
- Monitor and respond to emails accordingly.
- Deal with all enquiries within agreed service level agreements (SLA’s), consistently prioritising throughout the day.
- Work with the Customer Service Team to meet required levels of bookings and commissions.
- Provide the management team with feedback on what’s going well and not well e.g. hotel rates that are not competitive.
- Maintain hotel product knowledge and keep up-to-date with the processes to be followed
- Follow the customer complaints process, ensuring supervisors are advised.
- Attend regular 1-1’s with your line manager, completing the necessary paperwork
- Attend regular hotel familiarisation trips to ensure product knowledge remains current
Skills required for the role:
- Previous reservations or customer service experience in the Business/Leisure Travel, Conference and Events or Hotel sector
- Customer focused with excellent communication skills
- Strong attention to detail
- Focused, self-motivated and professional approach
If you’re interested in learning more about this Customer Service Assistant role, please contact Succeed Recruitment Solutions or press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com
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