Customer Service Assistant

Employer
Succeed Recruitment Solutions
Location
Droitwich, Worcestershire
Salary
Competitive salary plus excellent industry benefits
Closing date
24 Dec 2021

View more

Sector
Travel Agency
Salary Band
£15,000 - £19,999
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service
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Job Details

Join an award-winning travel & accommodation specialist based in Droitwich as they look to add Customer Service Assistants to their growing team!

If you excel in offering the highest levels of customer service and enjoy exceeding customers' expectations, we'd love to hear from you!

Successful candidates will be responsible for providing excellent service to our client’s customer base and hotels, dealing with enquiries quickly and efficiently to maximise conversions into bookings throughout the Customer Service Team.

In return, they can offer a competitive starting plus company incentives and excellent benefits. If this role is of interest to you, please contact us today for a confidential chat, or apply online.

Role of Customer Service Assistant:

  • Handle inbound and outbound calls with clients and hotels.
  • Monitor and respond to emails accordingly.
  • Deal with all enquiries within agreed service level agreements (SLA’s), consistently prioritising throughout the day.
  • Work with the Customer Service Team to meet required levels of bookings and commissions.
  • Provide the management team with feedback on what’s going well and not well e.g. hotel rates that are not competitive.
  • Maintain hotel product knowledge and keep up-to-date with the processes to be followed
  • Follow the customer complaints process, ensuring supervisors are advised.
  • Attend regular 1-1’s with your line manager, completing the necessary paperwork
  • Attend regular hotel familiarisation trips to ensure product knowledge remains current

Skills required for the role:

  • Previous reservations or customer service experience in the Business/Leisure Travel, Conference and Events or Hotel sector
  • Customer focused with excellent communication skills
  • Strong attention to detail
  • Focused, self-motivated and professional approach

If you’re interested in learning more about this Customer Service Assistant role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs

Company

Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; www.succeed-recruitment.com or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Find Us
Website:
Telephone
0161 408 0357 / 0358
Location
Peter House, Oxford St
Manchester
Greater Manchester
M1 5AN
GB

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