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Travel Aftersales Consultant

Succeed Recruitment Solutions
Birmingham / Home-based
Up to £21,000 plus excellent industry benefits
Closing date
29 Jan 2022

View more

Tour Operator
Full Time
Contract Type
Job function
Customer Service
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Job Details

We have a brand new and fantastic opportunity for a customer focused, travel industry professional to join the Aftersales team of a premium, high-end tour operator based in Birmingham. Our client’s goal is to create unforgettable holiday experiences for their customers and the Aftersales team is there to make sure all customers receive excellent service which exceeds their expectations.

Previous travel industry experience is essential for this position, along with excellent verbal and written communication skills and the ability to build rapport with a wide range of customers. In return, our client can offer a Monday – Friday working week (2 days based from home and 3 days based in their Birmingham city centre office) and a starting salary of up to £21k, plus excellent industry benefits.

If this role is of interest to you, please contact us today for a confidential chat, or apply online.

Role of Travel Aftersales Consultant: 

  • Handling customer queries and aftersales requests on a daily basis.  You will interact with our clients mostly over the telephone or email.
  • Taking the lead with customer complaints and being responsible to resolve any issues that may arise. 
  • Overseeing and supporting with administration requirements to ensure all holiday arrangements are booked - liaising with hotels managers, car hire suppliers, and flight operators. 
  • Implementing controls and processes to improve delivery of fantastic customer service
  • General ad hoc projects and office duties as necessary.

Skills required for the role:

  • Previous customer service and/or aftersales experience gained within the travel sector
  • A customer focussed approach and the drive to exceed the customers’ expectations.
  • Ability to build rapport with a diverse range of customers.
  • Problem solving skills and ability to use initiative to resolve issues.
  • Ability to work under pressure to deadlines and handle multiple ongoing tasks.
  • Excellent written and verbal communication skills.
  • Strong organisation & time management skills.

If you’re interested in learning more about this fantastic Travel Aftersales Consultant role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Find Us
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN
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