Customer Support Concierge

Succeed Recruitment Solutions
Chorley, Lancashire or Home-based UK wide
Competitive salary plus excellent industry benefits
Closing date
4 Feb 2022

View more

Travel Agency
Full Time
Contract Type
Job function
Customer Service
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Job Details

We’re looking for travel industry professionals to join a leading Cruise company based in Lancashire as a Customer Support Concierge. This is an extremely varied role which will see successful candidates undertake a range of responsibilities including the booking of staff travel and fam trips, monitoring and responding to customer reviews and the management of ABTA disputes and ATOL claims.

Previous reservations, customer service or administration experience gained within the travel sector is essential for the position and in return, our client can offer a competitive salary plus excellent industry benefits. For more information on this Customer Support Concierge role, please contact us today for a confidential chat or apply online.

Role of Customer Support Concierge:

  • Booking and administration of staff travel and staff familiarisation trips
  • Manage and service out of date range bookings
  • Investigate, respond to and record customer escalations both pre and post cruise
  • Investigate and respond to audit and write off disputes for all concierge
  • Service and administer online bookings including chat queries
  • Service and manage ABTA disputes and ATOL Claims
  • Monitor and respond to all customer reviews across all review sites
  • Resolve and administer any pending import bookings
  • Customer service duties as and when required

Skills required for the role:

  • Ability to deliver outstanding and unique customer experiences
  • Proven track record of excellent customer service skills within the cruise/travel sector
  • Display initiative and think creatively of new ways to enhance the customer journey
  • Excellent communication skills, both written and verbal

If you’re interested in learning more about this Customer Support Concierge role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Find Us
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN

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