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Travel Customer Care Manager - office or homeworking

Platinum Travel Recruitment
West Sussex
£35k-£40k + perks
Closing date
4 Feb 2022

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Tour Operator
Full Time
Contract Type
Job function
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Job Details

We are seeking an experienced Travel Customer Care Manager to join a highly successful travel bespoke travel company due to remarkable growth. This exciting opportunity is ideal for a team leader, manager or supervisor from a retail travel agent or tour operator seeking something a little different in which progression and perks are on offer.

The Customer Care Manager is responsible for the overall management of the Customer Care department, to develop and enhance first class service and support to travellers. They will lead, motivate and develop the team to support the continued improvement of customer experience.

Travel Customer Care Manager Duties:

  • Manage, lead, and motivate the customer care team.
  • Continually review and implement improved processes to ensure efficiency whilst maintaining high levels of service.
  • Identify areas of development and skill gaps to support the personal development of the Customer Care team.
  • Work with team leaders to establish a daily analysis and reporting of remote workers individual and team productivity.
  • Collaborate with Overseas & Operations Manager to co-ordinate response to any operational crisis.


  • Experience in a similar managerial role within the travel industry is imperative.
  • Excellent communication and inter-personal skills with the ability to build good working relationships at all levels.
  • Excellent people management and leadership skills with a desire to help others grow and develop their knowledge.
  • Strong decision making and problem-solving skills with a good eye for detail.
  • Ability to influence and negotiate with others.

Generous perks

  • Holiday discount for you and friends and family
  • Progression
  • Holiday perks
  • Hybrid role – part office part homeworking
  • Birthday off
  • Workplace pension
  • Sick Pay
  • Health Plan
  • Enhanced maternity, paternity, shared parental and adoption pay
  • Cycle to Work scheme
  • Subsidised gym membership
  • Educational trips
  • Workplace socials

Give your travel career a boost & apply today!


Our Story – Travel Recruitment Specialists

Platinum Travel Recruitment have become recognised specialists within the travel industry for many years. Our consultants possess a profound depth of knowledge of the travel industry having worked within travel, with an array of contacts throughout the UK and beyond. 

This is just one of the factors that allows us to provide a superior recruitment service. We ensure that our clients have access to the cream of the crop within the travel industry and candidates can enjoy exciting career-enhancing opportunities. The services that we provide to our clients and candidates show that we are not just recruiters; we are HR professionals, career advisors and experts in the travel industry.

Having two offices strategically placed in the Midlands and Surrey, close to London, this enables us to service a large geographical area and provide that face to face contact for both clients and job seekers.

Strategic in our thinking with a responsive approach to future needs, we think far beyond the conventional recruitment process by conducting a thorough analysis of both our candidates and clients.

Our experienced consultants manage the full recruitment process, screen and test each potential applicant matching the job specifications ensuring time is not wasted on unsuitable candidates. Our open, honest and committed approach will ensure that you reach your goals. So, let’s link up and chat what success means to you.


Why use Platinum Travel Recruitment?


Ability to supply professional pre-scanned travel candidates screened from consultants with years of experience in the travel industry.

Quality applicants rather then quantity.

We appreciate locating the right candidate can be a challenge. We save you time and money on locating candidates by short listing, database searching, head hunting and advertising the vacancies at no cost.

With our strong marketing prescience we are able to target the best applicants right from the outset.

Interviews are only organised for applicants clients wish to see free of charge. Once the candidate is placed a competitive fee will be charged with free trial periods for candidates starting with your organisation.

Many clients use us on an exclusive basis as we listen to requirements and offer the highest level of customer satisfaction whilst understanding your business needs.

If you are looking to expand your company or need recruitment advice feel free to call us on 0208 942 4103


Assistance with the interview and application process

Our experienced and qualified consultants will listen to your requirements in locating the right role and progress your career

Able to provide free career advice on your next move

We have a range of roles including Reservations, Business Travel, Marketing, Product, Management plus more many more exciting opportunities to enhance your career.

Our service is free and kept strictly confidential.

Utilise your experience and achieve your goal – send us your CV today

Find Us
Coombe Croft, Howell Hill Grove
KT17 3ER
United Kingdom
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