General Manager - Duty Office & Operational Support

Leeds, West Yorkshire, England
Closing date
10 Feb 2022

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Tour Operator
Full Time
Contract Type
Job function
Reporting to the Head of Jet2holidays Overseas Operations, the General Manager - Duty Office & Operational Support leads the Jet2holidays real time operations and destination support teams in the UK. You will be focused on overseeing the entire day to day operation, responsible for the Duty Office and UK Destination Support functions - this remit will also see the launch of a specialised dedicated 24/7 Customer Helpline. This key role owns the strategy, design and planning involved in delivering industry leading - and award winning - Operational Support to our Customers, Colleagues, and partners.

The General Manager - Duty Office & Operational Support ensures the effective implementation of all Jet2holidays and processes, procedures and delivery of industry leading service, standards, and adherence to polices and company obligations. You will own the Overseas Operation support function for all management of incidents, escalations and monitoring the ongoing performance of the teams. The General Manager - Duty Office & Operational Support will also support both internal and external stakeholder relationships in providing day to day guidance and subject matter expert support on overseas operations, ensuring we continue to deliver industry leading service to our customers.

The successful candidate will have significant experience in a customer focussed or operational role in a Tour Operator or Airline. You will be calm and reliable under pressure, making clear and confident decisions in challenging circumstances. You will be analytical and detail orientated, able to understand a situation and consider your response quickly. The General Manager - Duty Office & Operational Support will also have excellent communication skills and the ability to lead a team from the front. Ideally, you will have experience working overseas and an in-depth knowledge of industry regulations relating to areas such as ABTA, Package holidays and Airline Operations.

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with and Jet2holidays!!

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