Who we are
Newmarket Holidays is one of the UK's largest independent specialist tour operators. Every year, we create and operate holidays for tens of thousands of customers travelling to destinations within the UK, across Europe and around the world. We know our success is driven by our exceptional people. We are in the business of creating amazing holiday experiences. The type of holidays that people have always dreamt of doing. We bring those dreams to life through stories and are the trusted friends of our loyal customers. We’re seeking an enthusiastic person to join our Sales and Service team as Customer Support & Digital Response Executive.
Our Sales and Service team combine their passion for our customers and their expertise for our holidays to carefully ensure our customers receive a seamless & exceptional service at every stage of their journey with us.
We believe in being a truly customer and colleague centric business. We expect our team to really understand our holidays, so you’ll get the chance to visit some of our wonderful destinations. These trips are hard work, but you’ll see some amazing things and enjoy really unique experiences. Our office in Wallington, Surrey is focussed, and results driven, but lots of fun. Full of like-minded people who are all in the business of creating these amazing experiences.
As a Customer Support & Digital Response Executive within our Customer division, you will be responsible for carefully listening to our customers, building a relationship with them and then maximising service and sales opportunities. This will be primarily via our LiveChat, email and social media platforms (B2C & B2B). We pride ourselves on really understanding our holidays and our customers and matching their requirements to the perfect trip, something our customers will always remember. You’ll also be heavily involved in supporting the leadership team of the Customer division, with tasks such as Barriers to Sale reporting and Quality Assurance. Through all of this, you will have the customer at the heart of your thinking and constantly driving a sales through service approach.
Who you are
You’ll have a huge passion for people, both colleagues and customers, and be someone who wants to deliver amazing service. Previous sales and customer service experience is necessary, this does not have to be in travel but it’s certainly advantageous if it is! You will be flexible to work over a seven-day period, working on a shift rota basis that includes weekends and bank holidays. You’ll be computer literate, have a good standard of written English, be confident in communicating online. You’ll also need to have genuine enthusiasm for travel and enjoying sharing that passion with our customers. This team operates seven days per week on a shift rota that includes weekends and bank holidays so you'll need to be flexible and committed to this pattern of working.
What we’re offering
We’re an award-winning holiday company with a team that loves travel. We share our travelling experiences with our colleagues and encourage everyone to go on our holidays. The team is a great mix of people. Some have been there pretty much from the start. Others have joined only recently. It’s that mix that makes our team so successful – we love new ideas and change at the same time as we value experience. We want our team members to try new things and to excel, so there are opportunities to try different teams and tasks. And we have a keen interest in keeping communication open and honest. We challenge each other, and that makes us better at what we do.
Sound like the kind of opportunity and place to work that you’re looking for? Please send your CV with a brief covering note about your salary expectations and notice period to our People and Culture Manager, Nikki Bail.
(No agencies, please.)
As an equal opportunities employer, Newmarket Holidays is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Newmarket Holidays.