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Customer Support and Digital Response Executive

Employer
Newmarket Holidays
Location
Wallington, London (Greater)
Salary
£18,000-21,000 per annum + commission & benefits
Closing date
4 Feb 2022

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service
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Job Details

Who we are

Newmarket Holidays is one of the UK's largest independent specialist tour operators. Every year, we create and operate holidays for tens of thousands of customers travelling to destinations within the UK, across Europe and around the world. We know our success is driven by our exceptional people. We are in the business of creating amazing holiday experiences. The type of holidays that people have always dreamt of doing. We bring those dreams to life through stories and are the trusted friends of our loyal customers. We’re seeking an enthusiastic person to join our Sales and Service team as  Customer Support & Digital Response Executive.

The opportunity

Our Sales and Service team combine their passion for our customers and their expertise for our holidays to carefully ensure our customers receive a seamless & exceptional service at every stage of their journey with us.

We believe in being a truly customer and colleague centric business. We expect our team to really understand our holidays, so you’ll get the chance to visit some of our wonderful destinations. These trips are hard work, but you’ll see some amazing things and enjoy really unique experiences. Our office in Wallington, Surrey is focussed, and results driven, but lots of fun. Full of like-minded people who are all in the business of creating these amazing experiences.

As a Customer Support & Digital Response Executive within our Customer division, you will be responsible for carefully listening to our customers, building a relationship with them and then maximising service and sales opportunities. This will be primarily via our LiveChat, email and social media platforms (B2C & B2B). We pride ourselves on really understanding our holidays and our customers and matching their requirements to the perfect trip, something our customers will always remember. You’ll also be heavily involved in supporting the leadership team of the Customer division, with tasks such as Barriers to Sale reporting and Quality Assurance. Through all of this, you will have the customer at the heart of your thinking and constantly driving a sales through service approach.

Who you are

You’ll have a huge passion for people, both colleagues and customers, and be someone who wants to deliver amazing service. Previous sales and customer service experience is necessary, this does not have to be in travel but it’s certainly advantageous if it is! You will be flexible to work over a seven-day period, working on a shift rota basis that includes weekends and bank holidays. You’ll be computer literate, have a good standard of written English, be confident in communicating online. You’ll also need to have genuine enthusiasm for travel and enjoying sharing that passion with our customers. This team operates seven days per week on a shift rota that includes weekends and bank holidays so you'll need to be flexible and committed to this pattern of working.

What we’re offering

We’re an award-winning holiday company with a team that loves travel. We share our travelling experiences with our colleagues and encourage everyone to go on our holidays. The team is a great mix of people. Some have been there pretty much from the start. Others have joined only recently. It’s that mix that makes our team so successful – we love new ideas and change at the same time as we value experience. We want our team members to try new things and to excel, so there are opportunities to try different teams and tasks. And we have a keen interest in keeping communication open and honest. We challenge each other, and that makes us better at what we do.

Sound like the kind of opportunity and place to work that you’re looking for? Please send your CV with a brief covering note about your salary expectations and notice period to our People and Culture Manager, Nikki Bail.

(No agencies, please.)

As an equal opportunities employer, Newmarket Holidays is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Newmarket Holidays.

Company

Newmarket Holidays is one of the UK's largest independent specialist tour operators. Every year, we create and operate holidays for tens of thousands of customers travelling to destinations within the UK, across Europe and around the world.

Just about every aspect of our holidays is put together in-house. So, whether you are interested in product design and operation, working to create brochures and marketing materials in our design studio, or perhaps working in our Tech or Sales teams, we'd love to hear from you.

If you think you can add something to our team, please get in touch. Travel experience isn't always a requirement, but a love of travel is definitely a bonus. Please see below for our current list of vacancies. If there's nothing that matches your skills but you would like to meet to discuss future options, please do get in touch for a confidential chat.

Joining the team at Newmarket Holidays

Newmarket is an award-winning holiday company with a team that loves travel. We share our travelling experiences with our colleagues, and encourage everyone to go on our holidays. For years we worked in a 1930s building with lots of little offices, but now we've moved to a modern office, the walls have gone and the sofas have arrived. We're really proud of the working environment we have created, and the strong focus on collaborative working and cross-department projects that it encourages.

The team is a great mix of people. Some have been there from the start, in 1983, others have joined only recently. It’s that mix that makes our team so successful – we love new ideas and change at the same time as we value experience. We want our team members to try new things and to excel, so there are opportunities to try different teams and tasks. And we have a keen interest in keeping communication open and honest. We challenge each other, and that makes us better at what we do.

We celebrate success, reward fantastic performance and have a strong focus on personal development with learning opportunities for all, including a Leadership Programme that mixes the theoretical with the practical and creates strong working partnerships across different areas.

Find Us
Website
Telephone
0330 160 7700
Location
Cantium House, Railway Approach,
Wallington
Surrey
SM6 0BP
United Kingdom
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