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Guest service Reception

The Imperial Hotels London
WC1N 1HA, London (Greater)
£22,568 + Benefits
Closing date
19 May 2022

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Full Time
Contract Type
Job function
Front of House
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Job Details

Morton Hotel 

40 hours a week (Fully flexible 5 out 7 days)

Since 1837 Imperial London Hotels have been offering our guests a warm welcome across our 7 hotels located in Bloomsbury, central London. 

We are now recruiting Guest Service / Reception for our charming 34-bedroom boutique Morton Hotel.

As Guest service receptionist you will be a key member of team. You will assist with preparing snack, you’ll support both the front of house and back of house teams making sure the restaurant and reception operation runs like clockwork.

Your key duties will include; assisting the kitchen and restaurant, ensure the kitchen is maintained to the highest standards of hygiene through cleaning of appliances and all surface areas, adhere to company policy controls and standards (due diligence and HSE), maintain food safety at all times whether storing, holding or preparing food.

What we’d like from you

You will act as the ‘face’ of our company and ensure visitors receive a heart-warming welcome. You will also coordinate all front and Back of house activities, including calls, reservations and guests’ services.

As a Guest Services Agent, you should combine a pleasant personality with a dynamic professional attitude. The ideal individual can deal efficiently with all front desk situations and has a solid customer service approach. Ultimately, you should be able to ensure our reception team provides professional and friendly service to our customers and guests.

If you have gained previous experience in a kitchen environment and would like to progress to a front of house role that’s great, but most importantly you’ll be willing to learn. We’ll provide you with the training on what you need to do daily but will also support your career and development if you want to progress further. With your positive attitude and hard-working ethic, you’ll take pride in own appearance and enjoy working in an exciting environment as a key part of a busy team.

What you’ll get in return

  • Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days
  • Reward and recognition schemes including discounts across a number of high street brands
  • 30% discount to friends and family at our hotels (excluding Morton Hotel)
  • Employee Assistance Programme
  • Workplace pension scheme
  • Interest free season ticket loan (after probation)
  • Training and development through our ILH Group Academy to support your career development and growth.
  • Employee recognition awards, Christmas Party and other social events.
  • Free Meals on Duty
  • Local discounts at Gym, Dry Cleaners, Restaurant outlets


Do you want to join our family? Imperial London Hotels have been owned by the same family since 1837, and we’re always on the look-out for talented, committed and enthusiastic team members to support our seven hotels around Russell Square.

If you’re passionate about hospitality, can deliver an exceptional standard of service and play a valuable role in our team, we want to hear from you! We greet thousands of guests and visitors each year, and it’s our goal to make them feel as welcome as possible. To make this happen, we need passionate team members who are committed to delivering outstanding service.

We want you to love working with us. In return for your talent, commitment and enthusiasm we can support you to reach your full potential. We will work with you to create environments where success is celebrated, contributions are rewarded and careers can flourish.

As well as competitive salaries, we can support you to develop your skills, competence and knowledge through on and off the job training and development accessed through the ILH Group Academy. Apprenticeships, management development, functional skills (including English language) are all available alongside our extensive suite of eLearning courses and other exciting learning opportunities.

We firmly believe in supporting our staff to watch them flourish – both personally and professionally. In addition to competitive salaries, we support our team to develop skills, competence, knowledge and development through our training schemes, accessed through the ILH Group Academy. We offer apprenticeships, management development, functional skills (including English Language) and an extensive suite of eLearning courses.

If you want the opportunity to work in a fast-paced environment in the centre of London to deliver exceptional service while gaining valuable skills, take a look at our latest opportunities.

We offer a range of benefits, a few of which are listed below:

  • 20 days holiday plus 8 days bank holidays each year (pro rata for part time employees)
  • Interest free travel loans (conditions apply)
  • Financial sponsorship for the achievement of professional and academic qualifications (conditions apply)
  • Membership of an occupational pension scheme
  • Access all year round to an Employee Assistance Programme
  • Long service awards
  • Exclusive staff discounts
  • An exciting reward and recognition scheme
  • Access to free meals



Find Us
Corum Street
united Kingdon
Central London WC1N
United Kingdom
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