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Event Operations Manager

Employer
Compass Group UK Ireland
Salary
£28,000 per annum
Closing date
19 May 2022

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Sector
Foodservice
Hours
Full Time
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Events Operations Manager – Cambridge

5/7 days – Weekends included

Fully responsibility and accountability for the planning and execution of all events to an excellent operational standard.

To liaise with relevant departments and manage a motivated, trained events team with the appropriate skills to deliver high event standards.

To be customer focused and financially astute to achieve company and client objectives.

  • As Events Manager you will be hands on role.  Your duties will include:-

    Overall responsibility for delivering excellent service in a fast paced quality C&E operations with key segments of weddings, Client events and small meetings, ensuring the highest standards and excellent customer service.

  • Working closely with General Manager and Sales Manager
  •  Lead and manage a large variable team
  • Train and develop and upskill the team and looking at PDP to ensure we promote and grow within
  • Compile rotas in line with budget and business needs making sure we are not over or understaffed
  • Manage customer feedback forum and putting action plans together
  • Oversee the delivery of all C&E bookings making sure we upsell and fully understand the C&E requirements
  • Ensuring all conferences are fully set and that adequate staff are on site before guests arrive.
  • You will be responsible for day to day conference and events business liaising with the on the day client to ensure the operation is delivered to the highest standards and leading the variable team to ensure all aspects of the event preparation and catering delivery are met.
  • To liaise with the events operations team to ensure all events are planned for and delivered to the highest standard.
  • To exceed customer and client expectations by demonstrating a positive and flexible attitude to requests, especially under pressure.  
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