Customer Service Assistant - Galway

Customer Service Assistant

As one of our Customer Service Assistants, you’ll be the face of our business, delivering a consistently great experience to our customers.

You’ll be working in a team full of fantastic people as a Customer Service Assistant. After all, who doesn’t dream about coming into work, doing what they love and spending time with friends?

To perform a variety of tasks associated with food production, front of house services and any general support required with due regard to all Health & Safety and Food Safety regulations. To perform general duties which support the efficient running of a contract or unit in line with contractual requirements.

Why Compass?

At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every member joining us. Apart from a competitive salary, we offer;

• Free meals while at work
• Career Pathways to support career progression and/or skills development
• Perks shopping discount Card which can be used across the Island of Ireland to save at various restaurants, high street stores, hotels, day out venues, leisure centres, gyms, golf courses, and many more
• Learning & development programs available alongside access to hundreds of online training courses for personal and professional development & growth
• Flexible Working  to support Work-Life Balance
• Additional Leave Purchase scheme to balance home and work life
• Access to wellness programs to promote mental health and wellbeing of our colleagues
• Employee Assistance Program to guide and support our employees
• Exciting internal reward and recognition scheme
• VHI Healthcare discount
• Life assurance cover

And many more benefits.

It doesn’t matter if you’ve never worked as a Customer Service Assistant before. What does matter to us the most, is taking pride in what you do and a willingness to learn.

Essential:

• Good communication skills in order to be able to liaise with a wide range of visitors to your work area
• Be able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety.
• Customer service focused
• Team player and can‐do attitude
• Takes pride in personal appearance and hygiene
• Self motivated and able to use own initiative
• Ability to work under pressure whilst maintaining a positive attitude

Desirable:

• Experience of working in an environment where there are peaks and troughs in demand during service times
• Experience of working in environments involving high levels of customer care

Who We Are

Compass Group Ireland offers the best of both worlds – being empowered by a strong, global organisation, whilst maintaining the personal touch of a local company adept at tailoring ideal catering solutions for each one of our clients.

We are a leading food service and hospitality provider across the Island of Ireland. We believe in creating meaningful food experiences for our clients and customers. We pride ourselves on our ability to provide clients with a wide range of innovative dining solutions.

We are an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.