Assistant Manager - Costa Coffee - York Hospital

Assistant Manager - Costa Coffee - York Hospital

We currently have a brand-new opportunity for an experienced Assistant Manager to join our team at York Hospital.

As a Costa Store Assistant Manager, you will adhere to Costa brand standards and ensure that the customer is always at the heart of everything we do, but when it comes to creating unbeatable coffee experiences, there's plenty of room to let your personality flow too. 

Being an advocate for the Costa culture, you'll assist in putting your team, customers, and community first and make it your mission to get to know them, understand what makes them tick and perform the little, big and mid-sized acts that leave everyone smiling.

As a Costa Coffee Assistant Manager, your main responsibilities will be:

• Understand and deliver all contractual specification and terms (if applicable)
• Promote the unit and act as a Compass Advocate at all times
• Ensure all customer requirements are delivered in line with the expectation
• To maximise all sales opportunities through selling techniques, promotional activity, product knowledge, employee training and development, ranging.
• To ensure the team are polite, professional and friendly at all times with customers, clients and colleagues
• Unit achieves more than 90% customer and client satisfaction scores and above current target in NPS scores and brand audits.

This position is a great ‘next step’ for an established candidate having previous experience within a supervisory/management capacity either within a coffee or branded restaurant environment. You will have extensive knowledge and experience of Hygiene, Health & Safety and branded audits.

You will be a person who is motivated by a passion for quality and great service delivery, have sounds P&L and financial and commercial acumen.

Assistant Manager - Costa Coffee - York Hospital

• Based in York
• £24,000 per annum
• 40 hours per week
• Shifts on a rota basis
• Store opening hours 7am to 6pm
• Predominantly Monday to Friday with occasional weekends
• Compass exclusive offers on PerksAtWork
• Access to a wide range of programs to train and develop you
• Pension contribution