Full Time Switchboard Operator - Royal Surrey County Hospital

Switchboard Operator 

Do you pride yourself in having impeccable phone etiquette? Are you able remain professional within a high pressurised environment? Are you able to use your own initiative, efficiently within challenging situations?  If so, we have the perfect role for you!  

A new opportunity has arisen as a Switchboard Operator to join our Medirest family within our busy healthcare setting. We are looking for new members to join our highly dedicated team, delivering outstanding service for all patients and visitors. 

Switchboard Operator

• Sort and dispatch calls and e-mails to the relevant department accurately within a timely manner 
• Update and amend information when changes occur 
• Ability to record accurate times and dates of all untoward incidents and complaints requiring Switchboard involvement. 
• Resolve stakeholder queries competently and enthusiastically to represent our organisation in a professional light 

• Previous experience in this role/similar position is essential 
• Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality  
• Exceptional organisation skills with the ability to prioritise to meet deadlines.  
• Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet 
• Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business. 
• Confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress. 
• This position is subject to a Disclosure & Barring Service check; costs met by the employer. 

Switchboard Operator

• £10.19 per hour, 37.5 hours per week 
• 5 / 7 Days working various shift patterns

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways programme
• Compass exclusive offers on PerksAtWork