TRAVEL CONSULTANT - HOMEWORKING

Employer
Red Planet Recruitment
Location
Kent
Salary
£21,000 per annum + comm OTE £28k
Closing date
2 Jun 2022

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Sales
You need to sign in or create an account to save a job.

Job Details

Travel Consultant, Homeworking.  Our client is a multi-award-winning travel company taking customers abroad for almost 40 years. They are on the lookout for talented, outgoing, travel enthusiasts to join their Customer Experience Team. You will be selling holidays, tours, and cruises to worldwide destinations to customers and travel agents as well as dealing with pre-departure enquiries. They offer on the job training so previous travel and/or sales experience is not essential but would be advantageous.

You can choose a Remote or an Office based role. Once your Teams (video) interview is successful, you will need to attend a 2 week induction at our client's HQ in Kent.  For candidates living in different parts of the UK, our client will be willing to pay for their accommodation during the training period. In addition, our client will also cover travel costs to get to their offices.

Job Overview:

To promptly deal with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service.

The Customer Experience Executive role:

You will be selling holidays, tours, and cruises to worldwide destinations to direct customers and travel agents as well as dealing with pre-departure holiday enquiries. Our client offers on the job training so previous travel and/or sales experience is not essential but would be advantageous.

  • To ensure all incoming calls are answered promptly and dealt with to the best of ability.
  • Respond to and follow up any sales or customer care enquiries received by email, telephone, webchat, or any other channel.
  • To accurately complete bookings and amendments following instructions and using correct codes, prices and taking care to update new client database.
  • Maximise up sale opportunities by ensuring that clients are offered all upgrades and extras on every booking.
  • Assisting clients with all further customer care activities including collecting payments, booking ancillaries with airlines, informing clients of changes to their holiday, processing brochure order requests and general queries from the clients.
  • Attend any relevant training/overseas educational visits provided by the company to develop knowledge and skills.
  • Ensure clients are sent any relevant holiday documentation upon booking and explaining online check in and Manage my Booking.
  • 37.5 hours, 5 days per week between the hours of 9:00am and 7:00pm, Monday through Sunday. Please note this role involves working some weekend days during the month.
  • Any other duties deemed necessary by either your Supervisor, Manager or Director.

Now let’s talk about you

  • Experienced in a customer service / sales within a telephone based role
  • Customer centric attitude
  • Professional and courteous in all interactions verbal or non-verbal
  • A passion for travel
  • Great telephone manner - professional and outgoing
  • Excellent organisational skills
  • Good communication skills - both written and verbal, Good PC skills

What you will get in return

  • £21,000 annual salary plus sales commission. OTE £28,000
  • On the job training and team building events
  • Educational visits overseas and opportunities
  • Discounted Travel, Christmas Party, Occasional Pizza Fridays
  • Company Pension Scheme

Sounds Like You?

If so, we’d love to hear from you!

Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying. 

Company

We are travel experts

No matter what your career goals, Red Planet has the expertise and the travel industry connections to help you maximise your potential in today's job market. 

We believe a job is more than just a means to pay the bills - it is a creative outlet for people to apply their skills and talents to something that’s bigger; something that is both challenging and rewarding. The right job will not leave you dreading Monday morning, but positively anticipating what new things the week will hold. If that is something you have yet to discover, then it’s time to call Red Planet! 

As specialists in travel recruitment, Red Planet offers candidates a service that is second to none. The services we provide to our candidates show that we are not just recruiters; we are career advisors and experts in the travel industry.

Red Planet prides itself on the fact that the recruitment team is managed by people who know the travel industry exceptionally well because they have also worked in this exciting and vibrant sector. This makes a big difference as they know what they are talking about.

We have merged the best services that a recruitment agency can offer in order to create an exclusive travel industry personnel and recruitment service, benefiting both our candidates and clients.

Consider us your travel industry connection

Contact us

Red Planet Travel Professionals
86-90 Paul Street
London, EC2A 4NE

Telephone: 020 3540 8981
Email: jobs@redplanetrecruitment.co.uk
Skype: redplanetrecruitment

www.redplanetrecruitment.co.uk

 

Apply for TRAVEL CONSULTANT - HOMEWORKING

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:
Your communication preferences

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on Travelweekly.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert

Similar jobs