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CUSTOMER SERVICE EXECUTIVE - CRUISE

Employer
Red Planet Recruitment
Location
Homeworking
Salary
£24,000 -£25,000 per annum NEG + Potential Bonus + Benefits
Closing date
24 May 2022

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

Customer Service Executive – Cruise, Homeworking (Mon-Fri) up to £25,000 per annum + potential bonus + benefits. This thriving niche cruise tour operator based in London is seeking a Customer Service Executive to join their homebased operations team. Our client are looking for an applicant who has a true passion for customer service. Reporting to the Customer Service Manager,  you will be the point person for this luxury cruise travel brand’s customers, creatively finding solutions to their issues. This job isn't for everyone. It is reserved for people who are driven, confident, build quick rapport, and have an ownership mentality. 

The Customer Service Role:

  • Handle pre departure enquiries from cruise customers, respond accordingly and resolve effectively
  • Consistently demonstrate high levels of customer service standards and professional relationship with customers
  • Respond, investigate, and resolve customer requests in accordance with company protocol, procedures, and travel industry guidelines
  • Prioritise your workload, deal with conflicting demands and meet deadlines
  • Take ownership of changes to cruise booking and itineraries, cancellations along with customers follow up
  • Support open, accurate and prompt communication, both written and verbal, to clients and colleagues
  • Assist customers with their holiday documents, queries, and changes
  • Escalate all pertinent matters to customer service manager as necessary

 Now Let’s Talk About You:

  • Demonstrate previous Customer Service / Sales Support experience gained within a travel company
  • Ability to work on a busy desk and overcome difficult situations diplomatically
  • Team player with excellent organisational and time management skills
  • Ability to listen and trouble shoot enquires, good organisational skills and able to prioritise work to meet deadlines
  • Computer literacy skills in using PC and associated networks and systems, including Microsoft Word and Outlook

The Package:

  • Excellent basic salary offering £24,000 - £25,000 per annum, NEG
  • Potential bonus 
  • Excellent benefits
  • Working hours: 9am – 6pm, Monday to Friday, with an hour for lunch
  • Career growth
  • Opportunity to travel on Fam Trips!

This is a fantastic job opportunity for those of you who wish to work for a luxury focused cruise tour operator.

Sounds Like You? If so, we’d love to hear from you today!

Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying. 

Company

We are travel experts

No matter what your career goals, Red Planet has the expertise and the travel industry connections to help you maximise your potential in today's job market. 

We believe a job is more than just a means to pay the bills - it is a creative outlet for people to apply their skills and talents to something that’s bigger; something that is both challenging and rewarding. The right job will not leave you dreading Monday morning, but positively anticipating what new things the week will hold. If that is something you have yet to discover, then it’s time to call Red Planet! 

As specialists in travel recruitment, Red Planet offers candidates a service that is second to none. The services we provide to our candidates show that we are not just recruiters; we are career advisors and experts in the travel industry.

Red Planet prides itself on the fact that the recruitment team is managed by people who know the travel industry exceptionally well because they have also worked in this exciting and vibrant sector. This makes a big difference as they know what they are talking about.

We have merged the best services that a recruitment agency can offer in order to create an exclusive travel industry personnel and recruitment service, benefiting both our candidates and clients.

Consider us your travel industry connection

Contact us

Red Planet Travel Professionals
86-90 Paul Street
London, EC2A 4NE

Telephone: 020 3540 8981
Email: jobs@redplanetrecruitment.co.uk
Skype: redplanetrecruitment

www.redplanetrecruitment.co.uk

 

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