Business Travel Customer Service Executive

Succeed Recruitment Solutions
Highly competitive salary plus excellent benefits
Closing date
11 Jun 2022

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Business Travel
Full Time
Contract Type
Job function
Fares & Ticketing
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Job Details

We have a fabulous opportunity for customer focused travel industry professionals to join one of the UK's leading Travel Management Companies, based in their Manchester city centre office, or from home after the initial training/probation period.

As a Customer Service Executive, the successful candidate will have the ability to deliver an exceptional level of service at all times and have a genuine interest in problem solving and query resolution. GDS experience would be an advantage but is not essential, as training can be provided. On offer is a highly competitive salary and an excellent benefits package, so if this role is of interest to you, please contact us today for a confidential chat or apply online.

Role of Customer Service Executive:

  • Manage, and respond to post-travel complaints and feedback from customers, ensuring our client delivers the highest level of customer service possible
  • Evaluate inbound/outbound calls and emails responses to assess consultant demeanour, technical accuracy, customer service performance, and conformity to company policies and procedures
  • Develop, create, and implement quality processes and procedures; as well as making recommendations for enhancements to training, as needed to enhance our client's customers' experience

Skills required for the role:

  • Previous experience in business or leisure travel
  • GDS experience would be a distinct advantage
  • Interest in investigation and problem solving
  • Exceptional verbal, written and interpersonal communication skills
  • Outstanding customer service skills and dedication to providing exceptional service
  • Attention to detail
  • Customer focused multi-tasker

If you’re interested in learning more about this Customer Service Executive role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Find Us
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN

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