Senior Sales and Events Coordinator - Milton Keynes

Sales and Events Coordinator 

We are looking for a talented Sales and Events Coordinator to consistently ensure the highest standards of accurate and timely customer, staff, and management information.

Working with the Sales office manager you will pro-actively process conference and banqueting enquiries for the venue. Passionate about selling our facilities, and always aiming to meet customer needs and exceed customer expectations.

The successful Sales and Events Coordinator will be responsible for the following:

• To provide outstanding customer service in-line with sales office procedures and processes.
• Process enquiries & proposals, providing best value options to customers while maximising sales opportunities, within agreed response times to all web based, email and phone enquiries accurately and within brand guidelines.
• Follow-up enquiries & proposals within agreed timescales and customer preferred method, arrange customer site inspections where applicable in order to close sale.
• Maintain excellent product knowledge at all times.
• Record accurately all customer profile and booking information making full use of the appropriate systems
• ​Provide direct liaison with customer and suppliers ensuring clear communications of each party’s needs and expectations.
• Maintain accurate records of enquiry source and report and communicate new business leads to Sales Exec.

Essential:

• GCSE including Maths & English
• Previous experience within a hotel, venue or MICE agency
• Excellent verbal and written communication skills
• Computer literate and confident in MS Excel; Word and Outlook
• Ability to inspire customer trust and confidence
• Ability to multi-task, think fast and to deliver solutions to customer requirements
• Ability to deal both on the phone and in electronic communications effectively with clients and venues and to gain support of internal colleagues
• Passionate about hospitality, sales and customer service

• Compass exclusive offers on PerksAtWork
• Access to a wide range of programs to train and develop you
• Pension contribution