Apprentice Events & Conference Assistant - Rubery

Compass Group UK Ireland
Closing date
10 Jun 2022

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Full Time

Based within the team at the Midlands Head Office - Parklands, tasks could include, but not limited to the following:

  • All enquiries, including lost, turned down are loaded on Delphi, accurate client details noted and correct handling of any sensitive data
  • Ensure that all revenue opportunities are captured and to work to achieve set conversion target KPIs
  • To ensure all chase calls are completed and communicated within the agreed timescale and correspondence is handled in the agreed response time and in the desired method for the client
  • To fully understand the Delphi system for the Levy properties and the SmartSheet system for the LVP portfolio and become an expert in loading conference and events enquiries.
  • To learn and master online enquiry handling via Gratis and our own website.
  • To master and become the guardian of auditing information on the systems highlighting any shortfalls in client addresses, phone, email and contact information.
  • Provide outstanding customer service through the achievement of set key performance indicators.
  • Develop client, venue and internal relationships through knowledgeable and effective enquiry handling.
  • To deliver outstanding and consistent customer service across phone, online 3rd party and email enquiries.
  • To be inquisitive about forecasts, budgets and pace reporting and build knowledge to help drive overall strategy of the business.
  • Accuracy of information in property bibles.   Aligned to this is a keen interest and thirst for knowledge of competitor options through research, questioning and record all data to help shape our overall strategy.

There is no supervision of other staff.


An apprenticeship is a funded programme where an individual learns new skills, knowledge and behaviours in a chosen sector. An apprenticeship will enable you to work and earn a wage whilst developing and gaining new skills as an employee.

Alongside your day to day duties, you will complete the Events Assistant Level 3 Apprenticeship. This is a nationally recognised qualification and the primary objective of an Events Assistant  is to support a team of event and account managers with the planning and execution of a variety of events. Events can range from conferences to tradeshows to gala dinners and celebrations to sporting and musical events. You will be supported through this qualification by your personal tutor who will visit you at your place of work every 6-10 weeks. You are not expected to complete any of your Apprenticeship work outside of your normal working hours and will be given set time each week to complete your work.

  • Excellent verbal and communication skills is confident and can make decisions.
  • Strong organisational and administrative skills
  • Competent in using MS Excel, Word, PowerPoint & Outlook
  • Confident and able to be a team player.
  • Assertive, calm and works well under pressure.
  • Passionate about sales and operations.
  • Ability to multi task, think fast and to deliver solutions to customer requirements.
  • Diplomatic and discreet and can manage customer feedback and confidently manage complaint handling.
  • A good sense of humour, a Self-starter and ability to motivate others
  • Motivated by a passion for quality and great service delivery.
  • A “can do “attitude & instils this within the wider team.
  • To be an excellent ambassador for the business.
  • Commitment to learn and to the apprenticeship


SALARY:  £19,760.00 per annum

LOCATION: Compass Group UK & Ireland, Levy Restaurants, 24 Parklands, Birmingham Great Park, Rubery. B45 9PZ

REPORTING TO: Deborah Simons

HOURS/WORKING PATTERN: 40 hours per week, Monday – Friday, Rotating shift 0800-1600/0900-1700/1000-1800

DURATION: Minimum 18 months


Do you have a desire and passion to work in the Events Industry? Are you a people and customer focused person looking to become an Events and Conference Assistant?  Would you like to earn whilst you learn?

We have a very exciting opportunity for an Apprentice Events Assistant to join our team at Compass Group UK & Ireland in Rubery.

We are looking for a driven, ambitious and passionate individual who is looking to take their first step into an Events role. You will be supported to complete the Events Assistant Level 3 Apprenticeship.

You do not need to have any experience as full training will be provided as part of the Apprenticeship. This is ideal for a school leaver or someone wanting a career change.

Over an 18 month period you will be trained to become a fully qualified Events Assistant.

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