This job has expired

Cruise Customer Service Consultant

Succeed Recruitment Solutions
Homeworking UK Wide
Up to £22,000 plus excellent benefits
Closing date
14 Jun 2022

View more

Full Time
Contract Type
Job function
Customer Service
You need to sign in or create an account to save a job.

Job Details

Do you have a passion for cruise holidays and providing excellent customer service? Are you able to deal with post-sales queries in an efficient and professional manner? If so, we'd love to hear from you as our client looks to recruit a number of Customer Service Consultants to their expanding, home-based team!

Flexibilty with regard to working hours is required as some shift work will be involved and in return, our client can offer a competitive salary plus excellent industry benefits. If you have a travel, cruise or customer service background and are interested in hearing more about these brand new roles, please contact us today for a confidential chat or apply online!

Role of Cruise Customer Service Consultant:

  • Offering support to the cruise sales team, dealing within post-sales queries
  • Arranging special requests and add-ons
  • Confidently upsell on bookings once they’ve been confirmed
  • Dealing with any changes/amendments
  • Offering empathy whilst displaying listening skills
  • Resolving any client issues or complaints, escalating as necessary
  • Dealing within any ad hoc administration tasks as required

Skills required for the role:

  • Previous travel industry experience, preferably within a customer service environment
  • Ideally, good working knowledge of the cruise sector
  • Organised and professional with good attention to detail
  • Ability to deal with complaints and find an amicable solution
  • Ability to work to targets
  • Strong team player
  • Flexible with regard to working hours - Mon - Sun 9am - 6pm

If you’d like to learn more about this Cruise Customer Service Consultant role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Find Us
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert