Product Assistant

What you’ll get up to…

A varied and exciting role, perfect for anyone looking to enter the Travel Industry. You’ll learn about hotel contracting, reservation processing and, working closely with our Product Managers and Promotions Team, you’ll gain an understanding of holiday deal negotiation and advertisement. The role primarily centres around data input and checking. You’ll load and maintain the company’s hotel and transfer contracts, process its reservations, and respond to colleague queries to enable sales. You will directly contribute to the success of our award-winning Sales Team by ensuring they have everything they need to successfully find the perfect holiday for our customers, communicating information such as hotel offers, health and safety and other key information about the products we offer. Once a holiday is booked, you will also be responsible for reporting details of the stay directly to our hotel partners as well as processing the confirmations and communicating changes and cancellations, all within agreed timeframes. 

What we’re looking for…

We are looking for somebody who is versatile and adaptive. When a new offer arrives, it’s essential we process and promote it as soon as possible to maximise each opportunity, so the ideal candidate will need to be flexible and able to successfully prioritise tasks. On top of that, they will have great numeracy skills and be able to quickly learn new systems and technology. They will have a high level of accuracy, and experience of data entry would advantageous. An administrative travel industry background would be ideal; however, it is not a necessity. Our Product Assistants spend a lot of time communicating with our internal teams, as well as external third parties, so they must have impeccable communication skills; both verbal and written. They will be a positive team player, supporting their colleagues to meet business wide deadlines and priorities, whilst being able to work independently and managing their own set of tasks.

Your responsibilities will include:

• Data entry – loading direct contract hotel and transfer rates and offers into our system.

• Checking hotel and transfer rates once loaded for accuracy and competitiveness.

• Working directly with the Sales Team; making sure they are aware of any key information and responding to all queries within the agreed upon timescales.

• Reporting all direct contract reservations, amendments, and cancellations to hotels and transfer companies.

• Chasing expiring offers, producing, and reporting associated stats to the relevant Product Manager

Hours and salary:

• 40 hours per week. 5 days per week including weekends (approx. 1 in 4) and bank holidays

• Shift Predominantly 9am-6pm • Based in Trentham, Stoke-on-Trent

• Salary: £20,000 per annum

Benefits include:

• Discounted holiday packages

• Complimentary accommodation in long haul destinations

• Free parking (head office)

• Cycle to Work scheme

• Company events 

To apply for this role, please click "Apply"