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Hotel Reservations Agent 

The Imperial Hotels London
WC1N 1HA, London (Greater)
£22,568 - £24,000 + Benefits
Closing date
17 Jun 2022

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Full Time
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Job Details

Reservations Agent 

Holiday Inn Bloomsbury 

40 hours a week. Fully Flexible hours within 8.00am to 8.00pm 

£22,568 + Benefits 

We are currently recruiting for Reservations Agents at Holiday Inn Bloomsbury 

As Reservations Agent you are the first point of contact that our guests have with Holiday Inn Bloomsbury, with our guest promoting IHG way of sales, recognizing IHG rewards members and promoting IHG properties and standards, building rapport and trust quickly over the telephone, understanding their individual requirements to enjoy a memorable stay at Holiday Inn Bloomsbury. 

Your key duties will be as follows: 

  • Responds promptly with reservations for Holiday Inn Bloomsbury, updates and amends bookings through Opera, ensuring that all bookings are accurately entered into the system in a timely manner. 
  • Manages bookings via various systems such as Expedia, and many more travel agencies, wholesalers and OTA.
  • Works closely with Operations team ensuring a memorable experience for all guests booked in.
  • Provides our guests with good knowledge of our hotel facilities, public areas, restaurants and bedroom types. 
  • Keeps up to date and provides information on new and current offers, packages, price and information about the hotels in the group. 
  • Following sales and revenue strategy to make new bookings and offers.

    What we’d like from you 
  • Ideally you will have previous experience in Hotels Reception or Reservations environment.
  • A good level of spoken and written English 
  • You will have a positive can-do attitude, with the ability to work both independently as a team.
  • You will have a confident and engaging telephone manner
  • Flexible and reliable to work allocated shifts 
  • Working knowledge of Opera or similar PMS is preferred 

    What you’ll get in return 
  • Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days 
  • Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £25 
  • Local discounts at Gym, Dry Cleaners, Restaurant and Beauty outlets in the area 
  • Reward and recognition schemes including discounts across a number of retail and high street brands
  • Employee Assistance Programme 
  • Workplace pension scheme 
  • Free Meals on Duty 
  • Interest free season ticket loan (after probation) 
  • Training and development through our ILH Group Academy to support your career development and growth. 
  • Employee recognition awards, Christmas Party and other social events. 


Do you want to join our family? Imperial London Hotels have been owned by the same family since 1837, and we’re always on the look-out for talented, committed and enthusiastic team members to support our seven hotels around Russell Square.

If you’re passionate about hospitality, can deliver an exceptional standard of service and play a valuable role in our team, we want to hear from you! We greet thousands of guests and visitors each year, and it’s our goal to make them feel as welcome as possible. To make this happen, we need passionate team members who are committed to delivering outstanding service.

We want you to love working with us. In return for your talent, commitment and enthusiasm we can support you to reach your full potential. We will work with you to create environments where success is celebrated, contributions are rewarded and careers can flourish.

As well as competitive salaries, we can support you to develop your skills, competence and knowledge through on and off the job training and development accessed through the ILH Group Academy. Apprenticeships, management development, functional skills (including English language) are all available alongside our extensive suite of eLearning courses and other exciting learning opportunities.

We firmly believe in supporting our staff to watch them flourish – both personally and professionally. In addition to competitive salaries, we support our team to develop skills, competence, knowledge and development through our training schemes, accessed through the ILH Group Academy. We offer apprenticeships, management development, functional skills (including English Language) and an extensive suite of eLearning courses.

If you want the opportunity to work in a fast-paced environment in the centre of London to deliver exceptional service while gaining valuable skills, take a look at our latest opportunities.

We offer a range of benefits, a few of which are listed below:

  • 20 days holiday plus 8 days bank holidays each year (pro rata for part time employees)
  • Interest free travel loans (conditions apply)
  • Financial sponsorship for the achievement of professional and academic qualifications (conditions apply)
  • Membership of an occupational pension scheme
  • Access all year round to an Employee Assistance Programme
  • Long service awards
  • Exclusive staff discounts
  • An exciting reward and recognition scheme
  • Access to free meals



Find Us
Corum Street
united Kingdon
Central London WC1N
United Kingdom
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