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Travel Customer Support Consultant

Platinum Travel Recruitment
£23k-£26k NEG, DOE
Closing date
17 Jun 2022

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Tour Operator
Full Time
Contract Type
Job function
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Job Details

We are seeking an articulate and driven luxury Travel Customer Support Consultant to join a luxury travel company in the Windsor/Eton area, hybrid working model.

This exciting opportunity is ideal for a travel professional from a tour operator or travel agent, or a tourism graduate seeking an existing career in travel. Varied job role encompassing marketing, admin, customer service and some sales. Career progression, sociable working hours Monday to Friday, travel perks and many other benefits are on offer.

This luxury travel firm offers luxury hotels, cruises, holidays and much more to travellers which a great reputation in the travel industry.

Travel Customer Support Executive Duties:

  • Assisting clients by email and phone with pre travel queries.
  • Preparing & sending travel documents to clients from in-house Reservation System including Confirmation invoices / Final travel tickets.
  • Handling feedback post travel.
  • Assisting in maintaining the reservation system with pricing, itineraries, inventory and product loading.
  • Assisting the marketing team in maintaining and loading the company website.
  • Administrative tasks relating to marketing campaigns.
  • Handling over call flows for travel enquiries.

Essential Requirements:

  • Experience working in the travel industry or an articulate tourism graduate
  • Good computer skills (Word, Excel and Outlook)
  • Pleasant telephone manner
  • Sharp eye for detail
  • Knowledge of French would be an advantage.

Locations ideal for this role include: Windsor, Eton, Datchet, Slough & surrounding


Our Story – Travel Recruitment Specialists

Platinum Travel Recruitment have become recognised specialists within the travel industry for many years. Our consultants possess a profound depth of knowledge of the travel industry having worked within travel, with an array of contacts throughout the UK and beyond. 

This is just one of the factors that allows us to provide a superior recruitment service. We ensure that our clients have access to the cream of the crop within the travel industry and candidates can enjoy exciting career-enhancing opportunities. The services that we provide to our clients and candidates show that we are not just recruiters; we are HR professionals, career advisors and experts in the travel industry.

Having two offices strategically placed in the Midlands and Surrey, close to London, this enables us to service a large geographical area and provide that face to face contact for both clients and job seekers.

Strategic in our thinking with a responsive approach to future needs, we think far beyond the conventional recruitment process by conducting a thorough analysis of both our candidates and clients.

Our experienced consultants manage the full recruitment process, screen and test each potential applicant matching the job specifications ensuring time is not wasted on unsuitable candidates. Our open, honest and committed approach will ensure that you reach your goals. So, let’s link up and chat what success means to you.


Why use Platinum Travel Recruitment?


Ability to supply professional pre-scanned travel candidates screened from consultants with years of experience in the travel industry.

Quality applicants rather then quantity.

We appreciate locating the right candidate can be a challenge. We save you time and money on locating candidates by short listing, database searching, head hunting and advertising the vacancies at no cost.

With our strong marketing prescience we are able to target the best applicants right from the outset.

Interviews are only organised for applicants clients wish to see free of charge. Once the candidate is placed a competitive fee will be charged with free trial periods for candidates starting with your organisation.

Many clients use us on an exclusive basis as we listen to requirements and offer the highest level of customer satisfaction whilst understanding your business needs.

If you are looking to expand your company or need recruitment advice feel free to call us on 0208 942 4103


Assistance with the interview and application process

Our experienced and qualified consultants will listen to your requirements in locating the right role and progress your career

Able to provide free career advice on your next move

We have a range of roles including Reservations, Business Travel, Marketing, Product, Management plus more many more exciting opportunities to enhance your career.

Our service is free and kept strictly confidential.

Utilise your experience and achieve your goal – send us your CV today

Find Us
Coombe Croft, Howell Hill Grove
KT17 3ER
United Kingdom
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