Senior Flight Ticketing Agent

About us

Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures.  In 2021, we proudly celebrated serving our travel clients for 25 years. Take a look at our video below to get a real taste of who we are and what we love doing:

https://www.youtube.com/watch?v=H-AhWeqsvds  

The role

You will be responsible for accurately and efficiently issuing airline tickets, working to set time-frames and completing the accompanying administrative duties.  You will carry out the necessary quality checks to minimise financial penalties caused by errors and you will also look for opportunities to make cost savings by purchasing tickets in more cost-effective ways. 

Your responsibilities will also include:

• Quality check new flight reservations as they appear on the Ticketing Queue, identifying any errors made at the time of booking
• Produce and quality check clients Final Itinerary documents
• Issue published fares in the flight system, making sure all names and flights are held accurately and that all fare rules have been met
• Issue contracted fares using instant ticketing or manually build the ticket in the flight system, making sure all names and flights are held accurately and that all fare rules have been met
• Identify where cost savings can be made by more intelligent ticketing or using different contracts.
• Read, understand and apply fare rules as per airline contracts, and understand the terminology associated with the rules and fare notes
• Manage the airline queues, understand the actions required and clearly communicate the message and implication to Country Specialists in a timely manner 
• Manage the ticketing helpdesk, prioritise and deal with reissues, refunds, upgrades, and all other associated ticketing work, ensuring all queries are dealt with correctly and within set time frames and avoiding ADMs
• Advise and support others in the team with ticketing queries when necessary

About you

• You will have previous travel industry and GDS experience
• Highly organised, able to meet deadlines and manage time effectively
• Strong attention to detail 
• Very good communicator at all levels within a business
• Flexible and willing to turn hand to any reasonable task
• Strong team player who is comfortable working independently
• Excellent role model to the team

What you’ll get in return 

• Holiday - 25 days rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local support group, community work of your choice, or Audley’s Charity of the Year 
• Smart Working - This provides the opportunity for all of our employees to have more choice and flexibility when it comes to deciding where, when and how we work within the UK, 
• Health cash plan
• Access to discounts and cashback with hundreds of retailers 
• At-cost Audley trips and access to staff travel discount websites 
• Sabbatical leave 
• Enhanced family leave 
• Long service awards 

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.