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Groups Reservations Agent

Employer
The Imperial Hotels London
Location
WC1H 0AA, London (Greater)
Salary
£24,000.00 + Benefits
Closing date
24 Jun 2022

View more

Sector
Hotel
Hours
Full Time
Contract Type
Permanent
Job function
Sales
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Job Details

Group Sales and Reservations Agent

Imperial Hotels London – based at Royal National Hotel

40 hours a week (Monday to Friday 9.00am – 6.00pm inc. Bank Holidays)

£24,000.00 + Benefits

In joining our team, you’ll be immediately welcomed into the Imperial London Hotels (ILH) family where we have a rich history of 175 years of hospitality experience creating unique guest experiences.

Our seven hotels are all located in the heart of Bloomsbury, Central London. From our charming 34-bedroom boutique Morton Hotel to our largest and lively Royal National hotel with a huge 1630-bedrooms, there is a role here for everyone from Housekeeper to Sous Chef and Shift Engineer to Hotel General Manager.

We are looking for individuals who are passionate about delivering a world class customer service, finding solutions to meet our guests needs, ensuring that they continue to return to Imperial London Hotels.

As Group Reservations Agent you are the first point of contact that our guests have with Imperial London Hotels, building rapport and trust quickly over the telephone, understanding their individual requirements to enjoy a memorable stay at one of our 7 London hotels.

What you’ll be doing

Your key duties will be as follows:

  • First point of contact with our guests, travel agents or other third-party partners ensuring that any disputes are resolved in an efficient and professional manner.
  • Responds promptly with reservations for Imperial London Hotel group and updates and amends bookings through Opera, ensuring that all bookings are accurately entered into the system.
  • Responds positively to all sales enquiries and is able to convert enquiries into future bookings.
  • Takes payment or advanced deposits for group and individual bookings.
  • Where required books group meals and other sundry items with relevant departments and staff members
  • Provides our guests with good knowledge of our hotel facilities, public areas, restaurants and bedroom types, upselling where possible.
  • Keeps up to date and provides information on new and current offers, packages, price and information about the hotels in the group.
  • Makes considered and throughout booking and allocation decision based on availability and knowledge of prevailing market conditions.
  • Maintains a positive working relationship with Central Reservations Office to ensure maximum occupancy and revenue targets are achieved.

What we’d like from you

  • Previous experience gained in a Reservations or Call Centre environment
  • You will have a good level of spoken and written English
  • Has a genuine interest in providing the best service for the customer
  • Has a confident and engaging telephone manner with ability to build rapport quickly.
  • You will have the ability to effectively problem solve ensuring that any complaints are resolved in a calm and professional manner.
  • Excellent organisational skills and time management skills with the ability to balance different priorities
  • Flexible and reliable to work allocated shifts
  • Working knowledge of Opera would be beneficial

 

What you’ll get in return

  • Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days
  • Reward and recognition schemes including discounts across a number of high street brands
  • 30% discount to friends and family at our hotels (excluding Morton Hotel)
  • Discounted room rate across our hotels (excluding Morton Hotel) and Friend and Family discounted room rates (Check)
  • Employee Assistance Programme
  • Workplace pension scheme
  • Interest free season ticket loan (after probation)
  • Training and development through our ILH Group Academy to support your career development and growth.
  • Employee recognition awards, Christmas Party and other social events.
  • Free Meals on Duty
  • Local discounts at Gym, Dry Cleaners, Restaurant outlets

Company

Do you want to join our family? Imperial London Hotels have been owned by the same family since 1837, and we’re always on the look-out for talented, committed and enthusiastic team members to support our seven hotels around Russell Square.

If you’re passionate about hospitality, can deliver an exceptional standard of service and play a valuable role in our team, we want to hear from you! We greet thousands of guests and visitors each year, and it’s our goal to make them feel as welcome as possible. To make this happen, we need passionate team members who are committed to delivering outstanding service.

We want you to love working with us. In return for your talent, commitment and enthusiasm we can support you to reach your full potential. We will work with you to create environments where success is celebrated, contributions are rewarded and careers can flourish.

As well as competitive salaries, we can support you to develop your skills, competence and knowledge through on and off the job training and development accessed through the ILH Group Academy. Apprenticeships, management development, functional skills (including English language) are all available alongside our extensive suite of eLearning courses and other exciting learning opportunities.

We firmly believe in supporting our staff to watch them flourish – both personally and professionally. In addition to competitive salaries, we support our team to develop skills, competence, knowledge and development through our training schemes, accessed through the ILH Group Academy. We offer apprenticeships, management development, functional skills (including English Language) and an extensive suite of eLearning courses.

If you want the opportunity to work in a fast-paced environment in the centre of London to deliver exceptional service while gaining valuable skills, take a look at our latest opportunities.

We offer a range of benefits, a few of which are listed below:

  • 20 days holiday plus 8 days bank holidays each year (pro rata for part time employees)
  • Interest free travel loans (conditions apply)
  • Financial sponsorship for the achievement of professional and academic qualifications (conditions apply)
  • Membership of an occupational pension scheme
  • Access all year round to an Employee Assistance Programme
  • Long service awards
  • Exclusive staff discounts
  • An exciting reward and recognition scheme
  • Access to free meals

 

 

Find Us
Website
Telephone
02072783922
Location
Corum Street
London
united Kingdon
Central London WC1N
United Kingdom
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