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Front of House Executive

The Imperial Hotels London
WC1A 1AB, London (Greater)
£23,608 + Benefits
Closing date
24 Jun 2022

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Full Time
Contract Type
Job function
Front of House
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Job Details


Royal National Hotel

40 hours a week (Shift Pattern 5/ 7 days  working between 7.00am and 11.00pm)

£11.35 + Benefits

In joining our team, you’ll be immediately welcomed into the Imperial London Hotels (ILH) family where we have a rich history of 175 years of hospitality experience creating unique guest experiences.

Our seven hotels are all located in the heart of Bloomsbury, Central London. From our charming 34-bedroom boutique Morton Hotel to our largest and lively Royal National hotel with a huge 1630-bedrooms.

We are now recruiting Receptionists for our Royal National Hotel.

As Receptionist for Imperial London Hotels, you are a key part of our guests’ experience and their first impression visiting our hotels. You make it your mission to ensure you and your team deliver an exceptional journey from check-in to check-out.

With your warm and friendly interaction, you have the ability to anticipate individual guests needs, seeking out opportunities to go the extra mile to wow our guests and give them the attention that they deserve.

An ambassador for our Royal National hotel you take pride in terms of your own personal appearance, and ensure the reception and adjoining areas represent a great welcoming environment.  You’ll help our guests with your expert knowledge of the hotel services and that of the local area and surroundings.

In this busy operation, working as part of a team of 10 people you’ll be handling both requests from your work colleagues and guests. A natural problem solver, with great attention to details you’ll also be extremely organised yet able to multi-task.  Your passion is to help others and with your exceptional people skills you’ll ensure that our guests continue to return time after time to our hotels. 

What we’d like from you

  • Previous experience gained in a customer facing role or similar position would be beneficial.
  • You will have a good level of spoken and written English.  If you speak other languages, this would advantageous.
  • A genuine interest in providing the best service for our guests.
  • Confident and engaging personality with the ability to build rapport quickly.
  • You will have the ability to effectively problem solve and find a resolution to our guests’ satisfaction.
  • Excellent organisational skills with the ability to balance different priorities and remain calm under pressure.
  • Working knowledge of Opera beneficial.

What you’ll get in return

  • Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days
  • Reward and recognition schemes including discounts across a number of high street brands
  • 30% discount to friends and family at our hotels (excluding Morton Hotel)
  • Employee Assistance Programme
  • Workplace pension scheme
  • Interest free season ticket loan (after probation)
  • Training and development through our ILH Group Academy to support your career development and growth.
  • Employee recognition awards, Christmas Party and other social events.
  • Free Meals on Duty
  • Local discounts at Gym, Dry Cleaners and restaurant outlets.



Do you want to join our family? Imperial London Hotels have been owned by the same family since 1837, and we’re always on the look-out for talented, committed and enthusiastic team members to support our seven hotels around Russell Square.

If you’re passionate about hospitality, can deliver an exceptional standard of service and play a valuable role in our team, we want to hear from you! We greet thousands of guests and visitors each year, and it’s our goal to make them feel as welcome as possible. To make this happen, we need passionate team members who are committed to delivering outstanding service.

We want you to love working with us. In return for your talent, commitment and enthusiasm we can support you to reach your full potential. We will work with you to create environments where success is celebrated, contributions are rewarded and careers can flourish.

As well as competitive salaries, we can support you to develop your skills, competence and knowledge through on and off the job training and development accessed through the ILH Group Academy. Apprenticeships, management development, functional skills (including English language) are all available alongside our extensive suite of eLearning courses and other exciting learning opportunities.

We firmly believe in supporting our staff to watch them flourish – both personally and professionally. In addition to competitive salaries, we support our team to develop skills, competence, knowledge and development through our training schemes, accessed through the ILH Group Academy. We offer apprenticeships, management development, functional skills (including English Language) and an extensive suite of eLearning courses.

If you want the opportunity to work in a fast-paced environment in the centre of London to deliver exceptional service while gaining valuable skills, take a look at our latest opportunities.

We offer a range of benefits, a few of which are listed below:

  • 20 days holiday plus 8 days bank holidays each year (pro rata for part time employees)
  • Interest free travel loans (conditions apply)
  • Financial sponsorship for the achievement of professional and academic qualifications (conditions apply)
  • Membership of an occupational pension scheme
  • Access all year round to an Employee Assistance Programme
  • Long service awards
  • Exclusive staff discounts
  • An exciting reward and recognition scheme
  • Access to free meals



Find Us
Corum Street
united Kingdon
Central London WC1N
United Kingdom
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