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Red Planet Recruitment
London (Central), London (Greater)
up to £27,000 per annum + benefits
Closing date
24 Jun 2022

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Tour Operator
Full Time
Contract Type
Job function
Customer Service
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Job Details

Customer Service Executive  (Hybrid)  Central London £27,000 per annum + benefits.  Multi-Award Winning Tour Operator with an expanding Global Portfolio in the luxury holiday market is looking for a passionate and enthusiastic Customer Service / Sales Support / Operations professional to join their pre departure operations team in Central London. After in-house training, the successful candidate will facilitate all aspects of holiday bookings so good verbal and written communication skills are essential. You will also enjoy a competitive salary package as well as perks such as educational trips to the destination of specialism.

Pre Departure Customer Service Responsibilities include:

  • Handle all pre-holiday and in resort enquiries from customers
  • Take ownership for queries, consistently demonstrate high levels of customer service standards and professional relationship with all customers
  • Respond, investigate, and resolve all travel queries in accordance with company protocol
  • Support open, accurate and prompt communication, both written and verbal, to customers and colleagues
  • Escalate all pertinent matters to line manager as necessary

Now Let’s Talk About You:

  • Previous Customer Service / Sales Support / Operations experience gained within a tour operator
  • Polite, professional, and enthusiastic telephone manner
  • Excellent time management skills with ability to prioritise own workload
  • Working knowledge of the ABTA code of conduct is preferred but not essential
  • Good organisational skills, experience of dealing with conflicting demands and meeting deadlines
  • Ability to overcome difficult situations diplomatically
  • Possess a GDS

The Package:

  • The role is paying a basic salary £27,000 per annum
  • Hybrid role, working 2 days from our client’s central London HQ and 3 days from home
  • Excellent benefits on offer
  • Ongoing training and development
  • Company pension
  • Luxury fam trips

Sounds like you?

If so, we’d love to hear from you!

Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.


We are travel experts

No matter what your career goals, Red Planet has the expertise and the travel industry connections to help you maximise your potential in today's job market. 

We believe a job is more than just a means to pay the bills - it is a creative outlet for people to apply their skills and talents to something that’s bigger; something that is both challenging and rewarding. The right job will not leave you dreading Monday morning, but positively anticipating what new things the week will hold. If that is something you have yet to discover, then it’s time to call Red Planet! 

As specialists in travel recruitment, Red Planet offers candidates a service that is second to none. The services we provide to our candidates show that we are not just recruiters; we are career advisors and experts in the travel industry.

Red Planet prides itself on the fact that the recruitment team is managed by people who know the travel industry exceptionally well because they have also worked in this exciting and vibrant sector. This makes a big difference as they know what they are talking about.

We have merged the best services that a recruitment agency can offer in order to create an exclusive travel industry personnel and recruitment service, benefiting both our candidates and clients.

Consider us your travel industry connection

Contact us

Red Planet Travel Professionals
86-90 Paul Street
London, EC2A 4NE

Telephone: 020 3540 8981
Skype: redplanetrecruitment


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