Customer Experience Concierge

Do you have a passion for resolving all customer queries once they have booked their holiday?

Do you thrive off delivering an exceptional level of customer service to each customer you interact with?

Do you have an eye for detail and rectifying errors on customers bookings?

Do you have excellent listening skills and an ability to adapt to any situation that may arise within a customer service role?

Are you wanting the challenge of working in a fast paced environment where no two days are the same?

Do want to work for a business where you are a person not a number?

Do you want to work for the UKs leading luxury tour operator either as a homeworker or at our head office in Bolton?

Then we want to hear from you!! Destinology is looking for a customer experience concierge to join our rapidly growing team/business.

With fantastic company benefits and progression opportunities alongside an excellent starting salary with enhanced benefits for length of service, what are you waiting for? Get in touch now!!

The role
As a member of our customer experience team, you will be responsible for supporting customers with any queries they have by answering calls/emails and app messages, regarding any aspect of the customers holiday, ensuring you provide responses and a resolution in a timely manner. You will be responsible for ensuring all bookings are recorded accurately to correctly issue documents. You will also be on hand to support the management team with any last minute schedule changes, dealing with both pre/post travel and guests who are in resort. All notifications that we receive should be thoroughly investigated and resolved in a satisfactory manner, in accordance with ABTA guidelines.

Company benefits include:

• Fam Trips
• Company Pension scheme
• Discounted Destinology Holidays
• Reward and Recognition
• Incentives/Bonuses
• 31 Annual Leave Days (inclusive of Bank Holidays)
• Increased Annual leave with length of service

Destinology has been one of very few companies who have recently expanded their customer experience team. We know the pandemic has hit the travel industry hard however Destinology has grown from strength to strength, which is why we are looking for more passionate people to join our rapidly growing business.

Destinology is open 7 days per week of which you will work across a rota, with a mixture of early and evening shifts. In addition, you will be expected to work some weekends with corresponding days off during the week. Rotas are shared a minimum of 2 months in advance.

About you
You must be passionate about travel with fantastic organisational skills, who thrives under pressure. Whether you’ve travelled the world or have ambitions to discover new countries and cultures, we want to hear from you. Ideally you will have worked in a fast paced, customer service environment and have the passion and drive to succeed in a career in sales. We support all new employees with a remote training programme tailored to the individuals we recruit.

For more information please attach your CV – We would love to hear from you!