Product Executive

A little about us… Big Bus Tours is the world’s largest privately owned open-top bus tour company, fuelling the spirit of adventure across 23 famous cities including London, Dubai, Paris, New York & Singapore. Beginning with a fleet of three, today hundreds of buses and guides are helping over six million tourists explore each year.

Our employees are the life of our business and by joining Big Bus Tours you will become part of the most talented, ambitious, passionate and entrepreneurial team in sight-seeing as we continue to make huge waves in the market and chase our vision to be the ‘Number 1 Thing to Do’ in every world-famous city. You will have the opportunity to work collaboratively with stakeholders throughout the business across multiple departments and cities, as you help define processes and deliver new and exciting changes to product and pricing in line with business objectives.

In the past two years we have re-platformed the entire business to a new ticketing solution (Ventrata), which has enabled countless opportunities for continuing growth in terms of passenger numbers and revenue, and this is where you come in…

What we’re looking for…  with the expansion of cities, tickets and operational needs across the world, Big Bus Tours seek a Product Executive to join our Product & Pricing team (P&P) to ensure we keep delivering the best support to our Central Support Office (London) and our portfolio of cities across the globe, whilst continuing to provide memorable, effortless experiences for our customers. This is a pivotal role in terms of assisting the Product & Pricing team deliver the strategy from reviewing product and pricing submissions in terms of best practice, commercial viability and customer journey through to creation, maintenance and delivery as well as problem solving and data analysis.

Key Areas of Accountability and Responsibility

Key Responsibilities of the role within the Product & Pricing team:

• Assist Central Support Office (CSO) and cities by carrying out ad-hoc administrative/ system requests (e.g. adding content to tickets, amending pick-up times, updating receipt templates, creating time and dated tours).
• Assist the P&P team in analysing trading across the cities via product/channel and support with proposals to maximise performance and empower decisions based on data.
• Support the P&P team and cities in terms of product/pricing decisions for future seasons and help with the creation and maintenance of the master pricing file, implement new season updates and communicate changes.
• Contribute to the creation and analysis of promotions across channels.
• Ensure new products are created, quality checked and on sale with the relevant channels within the agreed time frames.
• Monitor the quality of product on sale within the portfolio and help resolve any issues which arise.
• Work with the P&P team and cities to develop bespoke products, features or inclusions for customers to help differentiate Big Bus Tours from the competitors.

• Work with channel managers to ensure product and price changes are updated and deployed in unison.
• Work closely with the Tech team on any system or architectural dependencies.
• Communicate all product and price changes to CSO and city teams in a timely manner and keep the wider team in the loop on key updates.

Education & Experience:

• Educated to A level or equivalent.

Knowledge & Skills:

Required:

• Excellent understanding of sight-seeing/travel industry (or similar) with an ability to assess demand thus ensuring that we plan and execute product, pricing and sales activities in a timely manner.
• An advanced user of Microsoft Suite (Excel, Word, Power Point).
• Evidence of working in an agile, high-pace environment.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.

Beneficial, but not essential:

• Working internationally across multiple countries and cultures.
• Knowledge of a booking/reporting system (i.e. Ventrata).

• Proficiency in additional languages would be an advantage.

Competencies:

• Exceptional verbal and written communication skills.
• Self-motivated and possess a strong work ethic.
• Confident communicating at all levels of a business from senior stakeholders to a range of colleagues across various continents.
• Customer-focused, always thinking about how changes will impact/benefit.
• Results orientated and strong commercial acumen.
• Ability to manage/prioritise workloads and adapt to changing internal/external factors.
• Great collaboration skills to build cross departmental relationships and work effectively.
• Analytical and solution focussed.
• High level of accuracy and attention to detail.
• Good time management and ability to work to deadlines in a fast-paced environment.
• Personable, well-presented and flexible approach (to support across varying time zones).

Right to work Requirements/Sponsorship eligibility

Right to work requirements: Must have right to work in the UK

Working Hours & Conditions

Normal working hours are 9.00-17.30 Monday to Friday. Flexible to work outside the agreed working hours when required.

Hybrid working – currently working 2 days in Central Support Office (Victoria, London) and 3 days at home. Subject to change in the future.

The role may involve some travel (through different time zones).

To apply for this role, please click "Apply"