Skip to main content

This job has expired

Group Reservations and Trade Support Agent

Employer
Air Europa
Location
Homebased/London
Salary
£25,000 basic salary
Closing date
14 Jul 2022

View more

Sector
Airline & Airport
Hours
Full Time
Contract Type
Permanent
Job function
Sales

Air Europa, the Latin American specialist airline is an award-winning airline with over 30 years of experience.  In line with its predicted growth over the coming years, it is now looking to recruit a new member to its small but professional reservations team, as a Group Reservations and Trade Support Agent.  Air Europa, launched into the UK back in 2009, has established itself as one of the most important carriers into Latin America, offering not only the highest levels of customer service but also one of the world’s most modern fleet of aircraft.

Air Europa is continuing its expansion beyond pre-pandemic levels with the acquisition of new aircraft and an increase in the range of destinations from its Madrid hub.  The expansion of the Dreamliner fleet will strengthen Air Europa’s offering in the intercontinental market. The fleet additions will also allow the carrier to reach a total of 23 destinations in the Americas this year.

The successful candidate will be joining one of the industries most respected and professional teams, at a period of recover and growth following the Global Pandemic. 

Job description

  • Owning the group booking function
  • The Group specialist will be responsible for taking new enquiries by phone and email.
  • Facilitating the group booking procedure by overseeing the communications between trade partner’s requests with head office’s responses to ensure a high percentage of groups get confirmed.
  • Cover the traditional reservations function on a needs basis by answering the phone and supporting the commercial team with reservation enquiries. 
  • The successful candidate will report into the Reservations Supervisor.
  • Provide a one stop ‘Helpdesk’ for the travel trade and deliver the best quality sales support service and information about UX products and services.
  • Action and update queues promptly as often as required upon flight disruptions.
  • Ensure incoming emails are filtered and responded to in a timely and efficient manner.
  • Handle fares and ticketing with adherence to international & company rules and regulations ensuring correct payment collection.
  • Dealing with basic refunds process
  • Managing flight vouchers request and redemptions
  • Undertake other back-office tasks and responsibilities when required that are consistent with the position.

Essential:

  • Excellent customer service skills
  • Proficient in use of Amadeus GDS.
  • Fluent in spoken and written English & Spanish
  • Able to organise and prioritise within a demanding environment
  • Able to cooperate and work well in a team

Desirable:

  • Previous travel agency / airline background experience
  • Customer service and reservations environment

   Package Details

  • Hours of work: 37.5 hours per week – Monday to Friday, 8 hours per day (9am-5.30pm)
  • £25,000 basic salary
  • 25 days holiday per year

Please note we require someone with the right to work in the UK without sponsorship.

To apply for this role, please click "Apply"

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert