Airline Reservations, ticketing and sales support agent

Airline reservations, ticketing and sales support agent - Required for this GSA looking after multiple airlines, mainly using Amadeus but also sabre. Mainly home based, but weekly trips to the office in central London. Monday to Friday 9am to 5.30pm, salary up to 27k plus benefits

Airline reservations, ticketing and sales supports duties
-Taking reservations calls from both direct passengers and trade partners
-Generating airline bookings, changes, ancillaries, etc. and issuing/reissuing tickets/EMD's (auto & manual fare-build)
-Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
-Daily & monthly airline sales reports and reconciliation
-Providing excellent customer service both on the telephone and face-to-face
-Dealing with ticket reissues, upgrades, reroutes, lost tickets etc. both over the phone and face-to-face
-Group bookings and tour operator allocations, including issuing of contractual terms & conditions in conformance to individual airline protocols
-Supporting the airline sales team as required
-Liaising with Airlines' local management and head office

Airline reservations, ticketing and sales support agents skills required
-Minimum two years' experience in an airline reservations and ticketing role with knowledge of Amadeus and ideally sabre
-Strong Reservations, Fares & E-Ticketing experience
-Good knowledge of MS Word, Excel and Outlook
-Ability to work under pressure
-Excellent telephone manner

Additional information
-Monday to Friday 9am to 5.30pm
-21 days holidays plus bank holidays

If you are interested in the above role please apply online of send your cv to duncan@candm.co.uk quoting DT56683

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk