Product & Operations Assistant - Remote Working

Product & Operations Assistant
This leading specialist tour operator, are looking for a Product & Operations Assistant to join their successful team in a varied after sales role, with the overall objective of ensuring all arrangements are in place for customers before travel.

Product & Operations Assistant - Role & Responsibilities:

• Responsibility for loading contracts onto internal systems
• Ensure all offers, prices & content are correct and kept updated
• Liaison with suppliers to manage hotel availability, allocations & stop sales and receive regular reports and customer updates.
• Ensure customer transfers are planned and booked
• Support customers with handling after sales enquiries & amendments and respond to customer correspondence.
• Manage balance due process and ensure pre departure information is sent to customers at the appropriate time
• Completion of all after sales / pre & post travel customer administration
• Build & maintain strong working relationships with UK and overseas staff and suppliers

Product & Operations Assistant - Skills & Experience Required:

• A background in the travel industry in a customer service, administration or operations role preferred
• Ability to provide exceptional customer service, with a pro-active confident approach to problem solving
• Capacity to co-ordinate and prioritise multiple tasks in a busy department
• Highly organised with meticulous attention to detail
• Self motivated, with a positive, flexible attitude
• Collaborative team player
• Strong IT skills, specifically Microsoft Word, Excel & Teams
• A love of skiing!

Product & Operations Assistant - Additional Information:

• Salary circa £20k to £22k, dependent on experience
• Mon to Friday - 9 to 5.30 but flexible hours possible, Saturdays on a rota in Jan & Feb
• Fully home based but with the occasional visit to office in Hampshire for training days and team get togethers.
• Opportunities to travel to visit the resorts featured.
• End of season team ski trip (dependent on targets met).
• Full training provided.

To apply for the role of Product & Operations Assistant please apply online or email your cv to Lisa@candm.co.uk.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk