Head of Contact Centre
- Employer
- Gail Kenny Executive Recruitment
- Location
- UK, Flexible
- Salary
- £70,000
- Closing date
- 23 Jul 2022
View more
- Sector
- Tour Operator
- Hours
- Full Time
Job Details
An exciting role to lead the Contact Centre team, driving a sales environment and help shape and define a high-performing team and culture. Leading a team who have transitioned to mainly remote/hybrid working, strong people, performance and leadership skills are needed with significant Contact Centre experience. Ideally used to working with remote/home-based or multi-location teams.
This Head of Contact Centre role is crucial in ensuring a large team continue to deliver exceptional experiences to the customers, engaging the team ensuring sales targets are achieved whilst maintaining outstanding service levels.
You should be used to defining and setting KPI’s, managing resource and call flows, driving innovation and effectiveness through people, process and systems.
A great role to play a key part in the next step of an exciting journey for a highly regarded travel brand, delivering great performance and a positive culture.
Company
‘Gail Kenny Executive Recruitment is regarded as the market leader when it comes to connecting the best travel talent with fantastic travel brands. We've been delivering talent for over a decade and consider ourselves pretty unique; you will discover this when you work with us.
Not only do we have an unparalleled reach within the travel industry, we are also obsessed when it comes to high service standards.
In addition we have a reputation for having the best understanding of the digital landscape, for sourcing great candidates and great jobs in ecommerce and digital marketing.’
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