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Travel Operations Executive

Succeed Recruitment Solutions
Birmingham, West Midlands / Home-based
Up to £25,000 plus excellent industry benefits
Closing date
25 Jul 2022

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Tour Operator
Full Time
Contract Type
Job function
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Job Details

Join our award-winning client as a Travel Operations Executive! Specialising in holidays for the discerning traveller, our client delights in offering hand-picked accommodation to some of the most beautiful destinations in Europe.

The successful candidate will play a key role in contributing to the smooth-running of the Operations department, with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to customers and maintaining professional working relationships with supplier partners.

This is a fantastic opportunity for those with previous operations experience gained within the travel sector and our client can offer a competitive salary of up to £25k, Mon-Fri working week and other great travel industry benefits. If this role is of interest to you, please contact us today for a confidential chat, or apply online.

*Please note - this role can be hybid or fully home-based.

Role of Travel Operations Executive:

  • Control room allocations and release dates
  • Manage additional services and special requests relating to bookings
  • Timely completion of client flight requests
  • Provide high quality and timely communication, manifests and other documentation to all agents and suppliers
  • Assist in writing accurate and articulate customer itineraries
  • Arrange ticketing and boarding passes for all customers
  • Dispatch all travel documentation to customers on time
  • Close liaison with suppliers on quality control issues
  • Liaise with and assist the Finance department with supplier invoicing when required
  • Answer incoming customer phone calls and take appropriate action for each call
  • Adopt company policies to resolve customer service issues, post and pre-sale
  • Respond to customers enquiries whether by telephone or email
  • Contracting and management of aviation procurement and seat stock

Skills required for the role:

  • Experience gained within a travel agency/tour ops environment
  • Excellent interpersonal communication skills and a high level of professionalism
  • An eye for a sale and ability to convert customer enquiries into confirmed bookings
  • Strong problem-solving capabilities
  • A methodical and conscientious approach to all tasks
  • Excellent organisation and time management skills
  • Attention to detail and a high level of numeracy
  • A preparedness to work outside normal office hours

If you’re interested in learning more about this Travel Operations Executive role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Find Us
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN
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