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Travel Customer Support Executive

Succeed Recruitment Solutions
Homeworking UK Wide
£21,500 plus incentives & excellent industry benefits
Closing date
28 Jul 2022

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Travel Agency
Full Time
Contract Type
Job function
Customer Service
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Job Details

We have a fantastic opportunity for passionate, customer-focused and highly organised travel industry professionals to be a part of our award-winning client’s Sales & Customer Support team.

Joining as a Customer Support Executive, this home-based role combines administration and customer service duties, with the core objective to provide daily support to the Sales Consultant team and help them maximise their productivity. These are highly sought after positions as offer the hours of Mon- Fri 9 - 5.30pm, with one in two/three Saturdays.

Previous customer service gained within the cruise or travel sector is essential for this position, along with excellent communication skills and attention to detail. In return, our client can offer a competitive salary, incentive scheme and excellent travel industry benefits. If this role is of interest to you, please contact us today for a confidential chat, or apply online.

Role of Travel Customer Support Executive:

  • Answer and process queries from customers, via phone, email, social media
  • Liaise with customers for post-booking questions, assistance & customer service issues
  • Process tickets submitted by Sales Consultants
  • Delivering the highest standards of service every time
  • Process and action where relevant, incoming emails from our external suppliers
  • Ensure bookings with overdue balances are chased and cancelled prior to any charges
  • Meet & surpass objectives set by Line Manager
  • Other ad hoc tasks as and when required
  • Assist other areas of the business, as and when deemed necessary

Skills required for the role:

  • Excellent Travel and/or Cruise industry knowledge - essential
  • Service orientated and customer focused
  • Excellent problem resolution skills
  • Positive attitude
  • Organised, self-motivated and proactive
  • Excellent attention to detail
  • Confident people person, with excellent communication skills
  • Team player and flexible

If you’re interested in learning more about this Travel Customer Support Executive role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Find Us
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN
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