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Apprentice Server Operations Analyst

Compass Group UK Ireland
£26000.00 - £32000.00
Closing date
30 Jul 2022

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Full Time
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Based at Compass Group UK & Ireland Ltd, Rubery, your duties will include, but are not restricted to the following:

  • Ticket resolution
  • Administrating and maintaining the Windows Server and end user computer environments
  • Ensuring services are maintained, operated and supported to the defined standard
  • Configuring and optimising infrastructure
  • Performing patching, security and software upgrades
  • Completing testing of the business continuity plan
  • Ensure all operational issues, enhancement requests and project support activities within your area of responsibility are delivered on time, on budget and to the agreed SLA objectives


An apprenticeship is a funded programme where an individual learns new skills, knowledge and behaviours in a chosen sector. An apprenticeship will enable you to work and earn a wage whilst developing and gaining new skills as an employee.

Alongside your day-to-day duties, you will complete the IT Solutions Technician Level 3 Apprenticeship. This is a nationally recognised qualification and the primary objective is to apply a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services.  You will be supported through this qualification by your Personal Development Coach who will visit you at your place work every 6-10 weeks. You are not expected to complete any of your Apprenticeship work outside of your normal working hours and will be given set time each week to complete your work.

Hands on experience of administering (1 year +) the following:

  • Current Windows Server Operating Systems
  • Windows Desktop Operating Systems
  • Active Directory, including Group Policy
  • System Centre Configuration Manager, Operating System Deployment, Application Deployment, Patching
  • Good understanding of technical problem management, being able to apply logical component failure analysis to ensure efficient and timely resolution of issues.
  • Relevant Microsoft qualifications                                                                                                                                          

Hands on experience of the below is desirable:

  • WINS, DNS, IIS, SQL & Terminal Services
  • Office 365
  • Azure services
  • AWS Services
  • Anti-Virus services
  • Knowledge of the ITIL                                                                                

    SALARY:  £26000.00 to £32000.00

    LOCATION: IT Department, 24 Parklands Court, Great Park, Rubery, Birmingham. B45 9PZ  

    REPORTING TO: Team Leader

    HOURS/WORKING PATTERN:  40 hours per week, Monday to Friday working an 8 hour day between 08:00 and 18:00

    DURATION: Minimum 15 months

    Do you have a desire to work in a Digital Information Technology environment and gain network and operating systems skills? Are you happy to deliver excellent customer service? Would you like to earn whilst you learn?

    Well now is the time, as we have a very exciting opportunity for an Apprentice Server Operations Analyst to join our team at Compass Group UK & Ireland Ltd, Rubery.

    You do not need to have any experience as full training will be provided as part of the Apprenticeship. This is ideal for a school leaver or someone wanting a career change.

    Over a 15 month period you will be trained to become a fully Qualified IT Solutions Technician.

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