Product Assistant

Have you ever dreamt of playing a pivotal role in one of the world’s largest tour operators? Now you have a unique opportunity to play a key role in helping Emirates Holidays increasing our footprint across the U.K. Our focus is our customers and that’s reflected in everything we do. Our aim is to give our customers a Premium experience and our goal is to be well-known and recommended for our outstanding products and customer service. Our destinations are across the Emirates network worldwide, however we predominantly offer holidays to Middle Eastern, African and Asian destinations. Emirates Holidays is a part of the Emirates Group, which in addition to Emirates airline also includes a number of other leading travel brands.

Product Assistant (Ref: 2200018Z)

Based in our London Town Office, the job holder will be responsible for the following:

• To support the Commercial team in its’ growth and development of key destinations in the Emirates Holidays portfolio including UAE, Indian Ocean and the Far East.
• Responsibility for producing and providing pricing for all marketing activities across the required marketing channels, including pricing for tactical activity, brochures, online, trade and PR for both UK & IRL markets.
• Accountable for briefing all special offers and pricing requirements to the relevant stakeholders as per the agreed process along with the correct format and documentation. Including any ad-hoc pricing requests.
• Support with weekly competitor analysis reports, competitor insights and monthly room night reports.
• Support the Marketing & E-Commerce teams ensuring accurate and effective pricing is displayed at all times, including ensuring weekly web audits for optimal representation and market competitiveness.
• Support the Product team with regular product audits.
• Provide regular airfare updates and provide recommendation for tactical fares to support anchor campaigns where necessary.
• Assist as a support function to the Sales team, handling queries and price match requests.
• Attend trade shows and supplier meetings where required, to build supplier relationships, and establish partnership growth strategies and market intelligence.

Qualifications & Experience:

• Educated to minimum A-Level standard
• Travel industry experience is essential, preferably with a Tour Operator or Travel Agency
• Previous experience in a product, marketing and E-commerce environment would be preferable
• Knowledge and experience of working with pricing hotels in the UAE, Indian Ocean and Far East advantageous
• Good knowledge of Microsoft Office Applications, especially Excel
• A customer focused approach and the drive to exceed the customers’ expectations.
• Ability to build rapport with a diverse range of customers
• Excellent verbal and written communication skills

Other information:

Applicants must have the legal right to live and work in the U.K. The Company will not provide assistance with obtaining work permits.

To apply:  

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