Ticketing and Fare Consultant- Galileo/Travelport

The role involves handling a variety of ticketing related queries, including issuing and re-issuing tickets, monitoring queues and fuel, tax and fare increases, actioning schedule changes and processing refunds in Galileo/Travelport. The successful candidate will be a highly organised and customer-focused travel professional with excellent GDS Galileo/Travelport knowledge and a good understanding of fares and ticketing processes as well as a keen eye for detail. In return, our client is offering a competitive salary plus excellent benefits so if you’re interested in finding out more about this Fares & Ticketing Consultant role, please contact us today for a confidential chat or apply online.

*Please note - this is an office based role.

Role of Fares & Ticketing Consultant:

• Ensure that all queues are kept up to date including schedule changes, general, web, native and re-issues
• Ensure that tickets are issued and re-issues completed within deadlines
• Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met
• Assist with the BSP Ticket Audit
• Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes
• Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed
• Assist with airline refunds and ensure they are processed within set guidelines
• Investigate any ADM’s received and ensure that if required they are disputed with the airlines
• Assist the reservations team with any fare queries if required and liaise with scripting company
• Assist with releasing fares into Galileo/Worldspan
• Deal with fare queries from online partners and ensure that fares are released correctly into GDS
• Out of hours support when required

Skills required for the role:

• Previous, recent travel industry experience
• Strong fares and ticketing knowledge
• GDS proficiency in Galileo/Travelport
• Highly organised with a keen eye for detail
• Good communication skills