Business Travel Consultant

Fred Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high street travel agencies dotted around East Anglia and the South Coast. Fred. Olsen Travel is also the UK general sales agents for Star Clippers, Amadeus River Cruises and American Cruise Lines. Our mission is to be a world class provider of travel products and services with a reputation for outstanding customer service, unrivaled choice, exceptional quality and value for money.

We continue to go from strength to strength and are now in a position to recruit a highly motivated and dedicated Business Travel Consultant to join the Business Travel team. This role can be based in our newly refurbished Head Office in Ipswich, from home or from our Worldspan Travel store in Bournemouth.

Are you motivated by delivering exceptional customer service?

Do you regularly go above and beyond to improve the customer journey?

Are you passionate about travel?

Do you build relationships easily?

The purpose of the role is to generate sales of all Business Travel products to our ever growing list of corporate clients; and support the management team in providing a specialised travel service that's tailor-made to customer's requirements in line with the mission, statement and values.

Reporting directly to the Operations Manager your main duties will include:

• Delivering a comprehensive business travel service to corporate clients by telephone and e-mail.
• Support all branches of Fred. Olsen Travel and other Fred. Olsen Companies.
• Help to maintain a profitable department by building up good relationships with existing customers to ensure repeat business.

Relevant experience in the industry and GDS skills are not essential however would be advantageous.

This is a full time position working 35hrs per week.

Fred. Olsen Travel always projects a professional image to its clients. Due to the working environment of this role, you will need to be highly flexible and able to carry out your work with confidence and panache at all times.

We reserve the right to remove this vacancy at any time.

Our values are:

Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.

Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.

Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.

Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.

Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.

Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.