Reservations & Sales Support Executive

Daily airline sales reports (Gulf Air)

Providing assistance & analysis on all reports for the country manager and sales team

Providing excellent customer service both on the telephone

Supporting the airline country manager and sales team as required

Liaising with Airlines’ local management and head office

Preparation of fare benchmarking for fare filing

Assistance in data preparation for sales presentations, business plans and promotions

Preparation of route analysis data

Group sales and reservations handling

Taking reservations calls from both direct passengers and trade partners

Generating airline bookings, changes, ancillary, etc. and issuing/reissuing tickets / EMDs (auto and manual fare build)

Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines

Daily and monthly airlines sales reports and reconciliation

Dealing with ticket reissues, upgrades, reroutes, lost tickets etc. both over the phone and face to face