Skip to main content

This job has expired

Service Delivery Manager

Employer
Compass Group UK Ireland
Salary
30000
Closing date
14 Sep 2022

View more

Sector
Foodservice
Hours
Full Time

Service Delivery Manager

£30,000 (DOE) 

Predominantly Monday -Friday role

We currently have a fantastic opportunity for a Service Delivery Manager to manage one of our ESS prestigious contracts at Genart Castle.

ESS has been a market leader in the Defence and Government Services sectors for over 40 years. As well as providing quality catering, retail and leisure services, we offer a portfolio of superior and sustainable soft services, including hotel, cleaning, waste management, security, event support and reception services.

This is a position where you will be responsible for providing great service to our clients, managing events and enjoy getting the best out of a team of 14, whilst drawing satisfaction from managing, training, and supporting your team to deliver profitable soft facilities within the Mess and ensuring all budget targets are achieved.

Other Responsibilities will include: 

  • Provide hospitality and catering services on site
  • Overseeing the soft FM service delivery
  • Communicate regularly with client (as agreed)
  • Complete action plans following client satisfaction surveys
  • Promote the unit and act as a Compass Advocate at all time
  • Ensure all client hospitality is delivered to the correct standard and look to up sell to increase revenue where possible
  • Analyse, monitor, and manage GP whilst ensuring cost and sales records are accurately inputted and maintained
  • Ensure all customer requirements are communicated to all departments in advance to ensure effective planning
  • Complete/adjust labour schedule in line with sales
  • Analyse and effectively manage all in unit costs
  • Ensure budgets are understood and achieved ensure all costs are managed effectively within budget
  • Knowledge of working in a management role within the soft FM service industry
  • Proven experience in hospitality and events
  • Leadership skills and knowledge  
  • You will have the ability to display a real passion for food and customer service and be financially and commercially astute.
  • Good Communication skills - both written and verbal. 
  • Good computer skills
  • Interpersonal, administrative, and organisational skills
  • A 'Can do' attitude
  • Eye for detail

Job Reference: com/1008/94340001/52506343/SU

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive Wow Points every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways programme

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert