Senior Operations Manager

Come and join our team in Warwick our property The Oaks, our first property in Warwick and located just a 10-minute walk from one of the most prestigious universities in the UK, the University of Warwick.

The Oaks is the only purpose-built student accommodation close to the University of Warwick’s main campus. A further 680 beds were added to the property this year due to student demand.

Boasting a fully equipped and free-to-use gym, cinema room, hosting kitchen, and yoga studio, The Oaks is highly rated by residents and is a truly unique place to work.

We are looking for a manager with experience in sales and facilities management, to work closely alongside our existing established property team.

This person is someone we can count on to...

Improve:

• An unapologetic safety-first approach to operating safe and secure properties in line with all statutory, legal, and moral obligations.
• Always striving for the best, being responsible for the financial performance of your property
• Develop a solid understanding of the local university picture, competitors and where your assets rank relative to the competition.

Lead: 

• Every student is different and so are the teams that work in our properties our value You, Do You encourages you to bring your whole self to work, don’t leave your personality at the door.
• You will be the magic ingredient that brings your team together to deliver an exceptional customer experience. 
• You will be a talented people manager packed with common sense and a strong commercial ability to build the ultimate Student Roost experience for both our people and our customers.
• A champion, always leading by example, demonstrating a personal desire for high levels of service in all of your interactions.
• Have an unwavering sales and marketing drive whilst bringing your team along as you achieve great results.
• Be at the front of developing relationships with suppliers and universities and having a sound understanding of the P&L budgets for your property.

Teach: 

• Our team members to always be welcoming and provide a safe backdrop to our customer’s entire time at university, giving them one less thing to worry about.
• Teaching our team members that the physical appearance of properties is of the highest standard and develop/guide the team along your journey of ensuring we fill our properties all year round, with customers who want to stay year after year. 

Learn: 

• From your Best Start Ever you will learn the Student Roost way of doing things, we take enormous pride in doing a great job and delivering exceptional results.
• Work closely with wider departments in the business to understand and learn Student Roost’s customer segmentation and how we can use it to target sales campaigns.  
• Understand, retain and develop your team of enthusiastic, curious, and dedicated individuals who will be the heart of our customer service. We truly live our value Commit to Growth with personal development pathways for all team members.
• Be expert in your knowledge of the leasing performance of your property; attending the routine calls/meetings well prepared to discuss performance.

Collaborate: 

• Working closely with the wider team our Senior Operations Managers will link into other properties and departments across various areas of the business and you will heed the call for help to assist the running of a property or multiple properties in one city.
• Our value Be Bold, Be Heard provides an open culture where we want to hear new ideas and how we can implement solutions to improve. 

Within…

1 month You will start to understand the culture and values of Student Roost.  You will know your team members and what makes them tick.  Knowledge of the sales cycle and establishing some great associated tasks.

3 months You will have met and built strong high-quality relationships with our people, customers, clients and colleagues. Collating information and bringing that back to your property to develop and implement plans for sales, debt and summer turn and what works best for you and your team.  Spent time coaching and guiding the team to bring them on your journey for your property to be a success. 

6 months You will be well underway to being settled. Comfortable in the knowledge and to generate ideas to make your property and others a success. Have a steady, fun and engaged team ready for Summer Turns, Sales Drives and Re-bookers with plans in place to make sure your property is sold out.

To apply for this role, please click "Apply"