General Manager – Duty Office & Operational Support
- Employer
- Gail Kenny Executive Recruitment
- Location
- Leeds (Hybrid 3 days in the office essential)
- Salary
- ££
- Closing date
- 7 Jan 2023
View more
- Sector
- Tour Operator
- Hours
- Full Time
Job Details
As General Manager – Duty Office & Operational Support, this is wide ranging, key role focused on overseeing the entire day to day operation of the Duty Office, UK Destination Support functions and In-Resort dedicated 24/7 contact team.
This key role owns the strategy, design and planning involved in delivering industry leading & award winning operational support to Customers, Colleagues, and Partners.
A full understanding and experience in tour operating and overseas operations, with a focus on delivering future thinking customer experience and customer support, driving innovation through new touch points and communication channels.
Leading the 24/7 customer support teams and duty office, you will have significant stakeholder management, providing day to day guidance and subject matter expertise on overseas operational support. Working closely with key partners such as ABTA and 3rd party suppliers.
A fantastic role in a leading Tour Operator with continued growth and highly customer focused operation.
Owning the overseas operations support function and ensuring effective leadership, implementation and delivery across the Duty Office and Customer Contact Teams to deliver industry leading customer support.
Calm and reliable under pressure, able to make clear, confident decisions with a proven track record in an Operations/Customer Support role within Tour Operating is needed.
Company
‘Gail Kenny Executive Recruitment is regarded as the market leader when it comes to connecting the best travel talent with fantastic travel brands. We've been delivering talent for over a decade and consider ourselves pretty unique; you will discover this when you work with us.
Not only do we have an unparalleled reach within the travel industry, we are also obsessed when it comes to high service standards.
In addition we have a reputation for having the best understanding of the digital landscape, for sourcing great candidates and great jobs in ecommerce and digital marketing.’
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