Operations Executive

Operations Executive
This leading specialist travel company are passionate about providing meaningful, inspiring and innovative trips to a range of destinations chosen by their team of experts who have first hand, in depth product knowledge. They now have a vacancy for an Operations Executive to join them in this varied operational role to provide exceptional service to customers after the booking is confirmed, all the way through to the time they return to the UK. Salary of circa £26k Monday to Friday 9 to 5 with 1 in 4 Saturdays, hybrid working or fully remote for experienced candidates.

Operations Executive - Role & Responsibilities:

• Assist customers from the time the booking is confirmed, providing destination & general advice and administer confirmed bookings, ensuring customers are kept updated and fully supported.
• Creation of itineraries and documentation for each school or customer.
• Produce accurate documentation including confirmations, invoice & itineraries for schools & customers and liaise with flights specialist to ensure tickets are issued correctly.
• Liaison with suppliers to ensure all elements of the trip are confirmed as booked.
• Handle booking amendments, cancellations and update the relevant systems.
• Provide flight support required by the emergency phone holder
• Manage the Amadeus Q's
• Keep airlines updated regarding amendments and errors
• Manage and resolve in-resort issues as a matter of priority and maintain the highest levels of customer service throughout. Provide cover on the emergency phone roster on a rota basis.

Operations Executive - Skills & Experience Required:

• Experience in the travel industry, ideally within tour operations, retail travel or airline in a customer focused or sales role.
• Amadeus GDS expertise
• Passion for travel with a good range of destination knowledge.
• Flexible approach with an ability to thrive in a busy, fast paced role, effectively managing and prioritising workload.
• Excellent attention to detail and accuracy.
• Strong interpersonal and communication skills with excellent teamwork.
• Exceptional customer service focus and skills.
• Excellent spoken and written English
• Practical experience using Microsoft Word, Excel and Outlook.

Operations Executive - Additional Information:

• Salary dependent on experience but up to circa £26k.
• Hybrid office / home based role, 2 days in the office. Full remote working considered for experienced candidates.
• Monday to Friday 9 to 5, with Saturdays on a rota (approx. 1 in 4). Out of hours phone cover on a rota basis, 2 to 3 times per year and paid at £250 per week on call.
• Range of staff benefits including discounted travel, health cash plan, subsided gym membership, wide range of well being initiatives & social events.

Please apply for the position of Operations Executive online or email your cv to lisa@candm.co.uk

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk