Customer Service Executive

Customer Service Executive
This successful travel company specialise in selling luxury holidays to a wealth of worldwide destinations. They are currently recruiting Customer Service Executive to join them to provide an exceptional after sales & pre travel service for travel agents and direct customers.

Customer Service Executive - Role & Responsibilities:

• Respond efficiently to all incoming calls and queries from agents, customers and suppliers for confirmed bookings
• Assist with making changes to bookings and actioning cancellations, delivering exceptional service whilst remaining commercially aware
• Handle a variety of administrative tasks including document dispatch, supplier confirmations, flight & accommodation changes and special requests
• Liaise with product teams to negotiate best outcome with suppliers in accordance with supplier agreements
• Manage the supply and distribution of brochures and ensure prompt dispatch of customer documentation
• Support agents and suppliers overseas to ensure the delivery of outstanding destination led service

Customer Service Executive - Skills & Experience Required:

• Travel industry experience, ideally within customer service or sales
• Ability to work well under pressure in a busy environment
• Experience in resolving customer issues with a genuine desire to provide exceptional service
• Excellent verbal and written communication skills
• Strong attention to detail
• Computer literate with working knowledge of Word & Excel

Customer Service Executive - Additional Information:

• £22k
• Monday to Friday 9 to 5.30, with 1 in 3 Saturdays (day off in lieu given)
• Office based, hybrid working available after initial training

Please apply for the position of Customer Services Executive online or email your cv to lisah@candm.co.uk

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk