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Customer Loyalty Manager

Employer
Travel Trade Recruitment
Location
South West London, London, England
Salary
Up to £32000 per annum
Closing date
20 Jun 2023

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent

Job Details

We are excited to be recruiting a Customer loyalty manager to join our award-winning travel company. This is a full-time role, and the successful applicant will be expected to work at least two, and ideally more, days in the office, in London. You'll be developing and nurturing relationships with our existing client base to encourage loyalty and new bookings. You will get to know our clients and their travel preferences through thoughtful communication and relationship building, sometimes helping them decide where to discover next if they don't have a specific destination in mind. You'll inspire them with your own passion for, and knowledge of, travel, and provide exceptional customer care between trips.
The Job:
* Drive referral business - encouraging referrals and recognising clients when they refer new clients Turn first time bookers into repeat bookers
* Help reactivate lapsed clients
* Engage existing client database to drive repeat business
* Analyse data and feedback to enhance client profiles, and making sure profiles are kept up to date
* Nurture and help facilitate non-region-specific enquiries
* Work closely with Sales to ensure a smooth client journey for VIP clients
* Meet new clients and potential future clients in person where/when relevant
Skills Required:
* Someone who has experience in the travel industry, most likely with a background as a tailormade travel sales consultant or product manager
* Someone who can form deep, trusting relationships with clients
* Someone self-assured with a good phone manner and the confidence to speak to clients, even if they have not been engaged for some time
* Someone happy to get involved on new projects and try new things
* Someone charismatic, curious, and who naturally cultivates connections
* Someone who has an aptitude for data analysis (or a willingness to learn)
* Someone who can demonstrate an understanding of the company's ethos and culture
The Package:
* Salary £32,000 + commission/bonus/incentive: as part of the Support Team, you would be eligible to a share of the annual Support Team bonus scheme
* 23 days annual leave, increasing one day per full year of service up to 30 days
* Contributory pension scheme
* Cycle to Work scheme
* Private healthcare
* Travel insurance
* Sabbatical option after five years of continuous service
Interested:
* If you would like to apply for the above vacancy please click 'APPLY' or call/email Helen 02038879444 helen@traveltraderecruitment.co.uk

Company

TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.

TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com

VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.

All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.

Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at

www.traveltradejobs.com

London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk

Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk

Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk

Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk

Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk

Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk

 

 

Company info
Website
Telephone
0203 887 9444
Location
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB

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