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Ticketing and Refunds Consultant

Succeed Recruitment Solutions
Manchester / Hybrid
Up to £26,000 plus excellent benefits
Closing date
27 Oct 2023

View more

Business Travel
Full Time
Contract Type
Job function
Fares & Ticketing

Job Details

We’re looking for a Ticketing and Refunds Consultant for a global Travel Management Company based in Manchester.

This is a hybrid role in which the successful candidate will be responsible for ticketing and refunds process across our client’s UK, North American and European operations. This role encompasses queue monitoring, manual ticketing and refund request processing, including issuing credit notes to customers and Weekly BSP reconciliations.

Previous experience in a similar role is essential for the position and in return, our client can offer a salary of up to £26k, 32 days holidays, annual payrise, pension, medical insurance, plus much more!

If this role is of interest to you, please contact us for a confidential chat, or apply online.

Role of Ticketing and Refunds Consultant:

  • Monitoring ticketing queues across various countries in Europe and North America
  • Manually completing reissues and Group tickets
  • Collaborating with operations staff to resolve ticketing or refunds problems
  • Applying to airlines for refunds via Amadeus and BSP link
  • Completing the weekly BSP/ARC reconciliations process
  • Completing daily reconciliation reports Issuing credit notes
  • Resolving ADMs

Skills required for the role:

  • Previous experience in a similar ticketing and refunds role
  • BSP experience
  • A can do attitude
  • Organised in your approach to tasks and able to prioritise effectively
  • Ability to meet deadlines
  • Strong attention to detail

If you’re interested in learning more about this Ticketing and Refunds Consultant role, please contact us today for a confidential chat or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN

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