This job has expired

Customer Service Executive

C&M Travel Recruitment Ltd
Surrey, England
£25000.00 - £26000.00 per annum + Fam trips & Travel Discounts
Closing date
27 Oct 2023

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Tour Operator
Full Time
Contract Type
Job function
Customer Service

Customer Service Executive
This leading destination specialist Tour Operator are the experts in providing inspirational tailor-made holidays to a range of exciting worldwide destinations. They have a new vacancy for a Customer Service Executive to join them in this varied administrative and customer service role to provide exceptional service after the initial quote and throughout the booking journey.

Customer Service Executive - Role & Responsibilities:

  • Liaise with suppliers to confirm travel arrangements and be pro-active in sourcing alternatives if necessary, keeping customers informed throughout.
  • Support customers in responding to booking enquiries / amendments and in booking additional extras.
  • Provide an outstanding, personalised service is provided to all customers.
  • Carry out pre-travel calls to customers prior to departure, to offer additional services to enhance the holiday.
  • Assist customers with any after sales itinerary or tour related questions.

Customer Service Executive - Skills & Experience:

  • Experience in the travel industry, with a background in sales, operations, or customer service working for a tour operator or travel agency.
  • A love of travel with a good range of destination knowledge.
  • Flexible approach with an ability to manage and prioritise workload.
  • Excellent attention to detail and accuracy.
  • Strong communication skills
  • Exceptional customer service focus and skills.
  • Excellent spoken and written English.
  • Practical experience using Microsoft Word, Excel and Outlook.

Customer Service Executive - Key Benefits:

  • Salary £25k to £26k dependent on experience.
  • Hybrid role with 2 days per week in beautiful open plan office.
  • Monday to Friday 9 to 5
  • 23 days leave increasing with length of service plus bank holidays.
  • Range of staff benefits including discounted travel, familiarisation trips, health cash plan, wide range of well being initiatives & social events.

Please apply for the position of Customer Service Executive online or email your cv to

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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