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Travel Customer Support Manager

Succeed Recruitment Solutions
Homeworking UK Wide
Competitive salary plus excellent benefits
Closing date
1 Nov 2023

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Travel Agency
Full Time
Contract Type
Job function
Customer Service

Job Details

We have a brand new opportunity for a travel industry customer service professional to join an award winning travel organisation as a Travel Customer Support Manager, in a challenging, varied and rewarding role.

This is a fully homebased role where your core objective is to manage a team of Customer Support Executives, maximising their performance and productivity, whilst also assisting in overseeing the whole Customer Support department. You will develop and maintain an effective and efficient operation, ensuring the Customer Support team consistently deliver a market leading, personalised service to all client’s customers.

In return, our client can offer a competitive starting salary, great working hours between 9am – 7pm Mon-Fri and Sat/Sun 9am – 5.30pm (one in four weekends), all equipment provided for you, fabulous travel industry benefits and much more!

If this role is of interest to you, please contact us for a confidential chat, or apply online.

Role of Travel Customer Support Manager:

  • Maximising productivity and performance of all team members, to ensure all targets are met
  • Maintain high standards of service within the business
  • Offering your team regular effective performance coaching, 1-2-1’s and development Identifying and addressing training needs
  • Monitor resource to ensure coverage meets the needs of the department Identifying process/system improvement opportunities
  • All areas of HR management
  • Compliance monitoring
  • Support the team with handling customer complaints, as well as handling high-level complaints
  • Managing key stakeholders across the business
  • Build and maintain strong working relationships with the Sales department, and across the business

Skills required for the role:

  • Excellent Travel industry knowledge and team management experience - essential
  • An inspirational and service focused leader
  • Strong attention to detail
  • Pragmatic and strong problem-solving skills
  • Organised, self-motivated and pro-active
  • Able to navigate and lead teams through change
  • Confident, enthusiastic people person, with excellent communication skills

If you’re interested in learning more about this Travel Customer Support Manager role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
0161 408 0357 / 0358
Peter House, Oxford St
Greater Manchester
M1 5AN

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